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mediomen27
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OT: problems to signin on veeam.com

Post by mediomen27 »

Hi,
I have some problems to signin on veeam.com with my account
after I typed the password I receive a
ERR_TOO_MANY_REDIRECTS
error.

I have tried from different platforms and with different browser.

I have called the italian phone support but I have not found anyone.
I have sent an email to support@veeam.com few minutes ago then I am waiting for an answer.
foggy
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Re: OT: problems to signin on veeam.com

Post by foggy »

I've also forwarded this to the web team so they could take a look.
mediomen27
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Re: OT: problems to signin on veeam.com

Post by mediomen27 »

The folloing is the answer from support@veeam.com (LOL)
-----
Hello,

Thank you for contacting Veeam Customer Support. Please log on to our Customer Support portal at http://support.veeam.com to open a new support case. If you are replying to an existing case, please reply to the original case message.

You may also call Customer Support to open a case. Regional phone numbers can be found on our portal. Once you have received a case number, your correspondences can be communicated via email, phone, or our support portal.

Thank you,
Veeam Support Teeam.
-----
foggy
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Re: OT: problems to signin on veeam.com

Post by foggy »

Have you tried to clean up cookie files?
mediomen27
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Re: OT: problems to signin on veeam.com

Post by mediomen27 »

ofcourse! And I have tried from different platform (linux and windows2003) and from different browser (chrome, firefox and explorer). And I have tried from a different connection too (I mean a different IP) to bypass company proxy.
foggy
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Re: OT: problems to signin on veeam.com

Post by foggy »

What e-mail address do you use to sign in? Our web team is looking into this, will update you once I get some details.
mediomen27
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Re: OT: problems to signin on veeam.com

Post by mediomen27 »

I send you a private message.
thank you.
Gostev
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Re: OT: problems to signin on veeam.com

Post by Gostev »

mediomen27 wrote:The folloing is the answer from support@veeam.com (LOL)
-----
Hello,

Thank you for contacting Veeam Customer Support. Please log on to our Customer Support portal at http://support.veeam.com to open a new support case. If you are replying to an existing case, please reply to the original case message.

You may also call Customer Support to open a case. Regional phone numbers can be found on our portal. Once you have received a case number, your correspondences can be communicated via email, phone, or our support portal.

Thank you,
Veeam Support Teeam.
-----
This is an automated response, the mailbox is unmanned.
foggy
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Re: OT: problems to signin on veeam.com

Post by foggy »

You can try to log in now. According to web team, everything should be alright.
mediomen27
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Re: OT: problems to signin on veeam.com

Post by mediomen27 »

thank you, it works.
foggy
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Re: OT: problems to signin on veeam.com

Post by foggy »

Thanks go to the web team. ;)
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