Instant Recovery Failure

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Instant Recovery Failure

Veeam Logoby gavin.kennedy » Thu May 05, 2011 1:51 pm

Hi,

One of my instant recovery jobs failed. The console says "Dismounting..." despite rebooting the veeam server, manually dismounting the Veeam datastore and removing the VM from inventory.

The major problem here is that my backup files are now "locked" and unusable. That is, I cannot run a backup, or restore from a backup, as they seem to think they are in use.

Needless to say, this is a pressing issue.

I have contacted support over 2 days ago and had one reply via email saying it's been forwarded onto an Engineer.

Case number 5130741.

I realize this is not a support forum and I have read the rules. I have submitted a ticket, but now I am desperate.

Has anyone out there had the same problem? Do you have a fix?

King Regards,
Gavin
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Re: Instant Recovery Failure

Veeam Logoby Gostev » Thu May 05, 2011 2:12 pm

Hi Gavin, I have pinged support management asking to check on this support case. Thanks.
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Re: Instant Recovery Failure

Veeam Logoby gavin.kennedy » Fri May 06, 2011 1:17 am

Problem solved.

Someone contacted me about 10 minutes after you "pinged" support.

The solution was to clear the locked files entries from the database (4 entries).

Regards,
Gavin
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Re: Instant Recovery Failure

Veeam Logoby Gostev » Fri May 06, 2011 11:03 am

Sounds good. It was Ben, our US support team manager :D
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Re: Instant Recovery Failure

Veeam Logoby a.fokkema » Wed Sep 14, 2011 10:02 am

Got the same error on one of my Backup jobs. I contacted support but no luck yet. Case number is 5145872.
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Re: Instant Recovery Failure

Veeam Logoby a.fokkema » Wed Sep 14, 2011 10:56 am

fixed the instant recovery problem by deleting some entries form the database. Now I have an other problem with this job. Veeam support is still working on this case..
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Re: Instant Recovery Failure

Veeam Logoby a.fokkema » Wed Sep 14, 2011 12:38 pm

I wrote a blog post about the fix for my problem. you can find it here: http://ict-freak.nl/2011/09/14/veeam-in ... smounting/
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Re: Instant Recovery Failure

Veeam Logoby foggy » Wed Sep 14, 2011 12:42 pm

Arne, thank you for sharing this!
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