VeeamOne Settings will not open

[svenkiewidt]

We moved the Veeam One databeses to a new SQL server and now VeeamOneSettings.exe wont open anymore.
The error i Get is:

Login failed for user '<username>'.

I can only click OK then and thats all.
Is there any config file or reg entry, where I am able to configure this user?

Thank you.

[Vitaliy S.]

Hi Sven,

Are you trying to open it from the UI or from this location - "c:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe"?

Thanks!

[svenkiewidt]

Hi Vitaly,

it gives the same error both times, regardless if I try it from the path or from the UI.

Best regards,

Sven

[Vitaliy S.]

Hmm...in this case I would kindly ask you to open a support case and let me know your case ID. Our technical team should be able to assist you quickly over the remote WebEx session.

[svenkiewidt]

Hi,

I opened support case 01087112.

Best regards,

Sven

[svenkiewidt]

Hi,

just to keep you all up to date.
Support gave me new VeeamOneSettings files and I replaced the existing files in C:\Program Files\Common Files\Veeam\Veeam ONE Settings with the new ones from support.
After this the VeeamOneSettings.exe was able to start again.

Thank you and best regards,

Sven

[Vitaliy S.]

Thanks for the update, I will make sure that this issue is fixed in v9.

[DavoudTeimouri]

Hi,

How I can get the file?

I mean, how can I get this file because I have same issue?

BR

[Shestakov]

Hi,
please contact Veeam support team to get the file.
Thanks!

[Vitaliy S.]

Davoud, are you using v8 or v9?

[DavoudTeimouri]

Vitaliy, we have Veeam Suite 8 and the problem is resolved. I published the instruction on my web site: http://www.teimouri.net/veeam-one-8-x-c ... the-login/
Of curse, it's not standard solution.

[Vitaliy S.]

Hmm... I have reviewed your article, good job! However, changing database location shouldn't cause this error message, I will ask our QA team to confirm this behavior. Thanks!

[DavoudTeimouri]

I agree and I think, this is an encryption/decryption issue because when I've replaced the file with another version, I had to change DB user's password on VeeamONESettings.exe.
Thank you for following the issue.