Cannot log into WebAccess Portal

[paulrae]

I can no longer log onto the web Access portal - the client running Reporter is fine all services are fine...the config error is:

Server Error in '/VeeamWebAccess' Application.
--------------------------------------------------------------------------------

Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: Could not create Windows user token from the credentials specified in the config file. Error from the operating system 'Logon failure: unknown user name or bad password.
'Source Error:
Line 117: </assemblies>
Line 118: </compilation>
Line 119: <identity configProtectionProvider="DataProtectionConfigurationProvider">
Line 120: <EncryptedData>
Line 121: <CipherData>
Source File: C:\Inetpub\wwwroot\VeeamReporterEnterprise\WebAccess\web.config Line: 119
--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.3603; ASP.NET Version:2.0.50727.3082

Can anyone point me to the location of the file that I need to check for account credentials as the error message is telling that the issue is username or password

[Vitaliy S.]

Hello Paul,

Try to delete those lines in the web.config file, and then re-access the we portal once again.

Code: Select all

<identity configProtectionProvider="DataProtectionConfigurationProvider">
      <EncryptedData>
        <CipherData>
<CipherValue>AQAAANCMnd8BFdERjHoAwE/Cl+sBAAAAYDN1hKNGzk62WgeD/ad+BAQAAAACAAAAAAADZgAAqAAAABAAAACdhnJWECkPZbtH9vHWf6O/AAAAAASAAACgAAAAEAAAADvEnGe/xStwHbIUjRnsuCigAAAAfi4w5TIIldqc1V3K0gOpyNkKQKs6qvANRtISHTfXA6fP5t6Y+EXlnXEUDqiQjPsH8CTnckOZe9Hfz+ZOi5OLjw+tKVOZ0zV2IHCtnkR/Z7kf8xhjylNkqWLcL8QIpx3BUUQHe74YyLx56LhSPEaL6aFKGIstXoYYPKEyxDjkOSoZoLpMxshO50swjijHe2BnRDfEe293+UpAZmGctyxJTxQAAACLlTtJ4HOqX6lmRzLZOgBI8JF3Aw==</CipherValue>
        </CipherData>
      </EncryptedData>
    </identity>

If it doesn't help please contact our support (support@veeam.com) to resolve your issue.

Thank you.

[paulrae]

Found the issue to be the password in IIS config on the client hosting Reporter!! ALL good now!!

[Vitaliy S.]

Paul,

Good to hear that, well done!