Cannot add ESX server using hostname

[ewgee]

I am unable to add any ESX hosts to Veeam Monitor by hostname, but I can add them by IP. Anyone have any ideas?

-These are new installs of Veeam Monitor 4.0.0.144 and ESXi 4.
-I can ping and resolve the hostname from the XP desktop that has Veeam Monitor installed.
-I have tried to add both ESXi 3.5 and ESXi 4 hosts, both only work via IP.

Here is the error log when I try to add it with a hostname.

Opening URL 'https://esxi.domain.com:443/client/clients.xml'"
"Unable to load/parse clients.xml: The underlying connection was closed: An unexpected error occurred on a send."
"XML Content:(null)"
"Connect to host failed - The underlying connection was closed: An unexpected error occurred on a send."
"Collecting thread has failed to initialize and will be stopped"
"Collecting thread exits"

I can get to 'https://esxi.domain.com:443/client/clients.xml' from my XP desktop.

[Gostev]

Hello, can you connect to these servers by hostname using VMware Infrastructure Client?

[ewgee]

Yes I can connect to the servers by hostname using VMware Infrastructure Client

[ssimakov]

Court, could you please open a support case by sending all logs to support@veeam.com?

[ewgee]

I have sent the logs to support@veeam.com.

[DJVMware]

Having this issue and would like to see what the resolution was. Can you please provide?

[Vitaliy S.]

Hello Dan,

Unfortunately, OP hasn't mentioned his support ticket number, so I cannot update you on the resolution. Please contact our support team for assistance directly.

Thank you!

[ZachW]

With this specific case Court needed to make a manual DNS entry. Although this was the case, it is possible this is not your issue. Please open up a support case and we can see what's going on.