Failed to Create instance of DOMDocument

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Failed to Create instance of DOMDocument

Veeam Logoby mbeckey » Mon Dec 03, 2012 8:20 pm

Toady all of our replication jobs started failing with the following error
Code: Select all
Error: Errror code: 0x80040154 Failed to Create instance of DOMDocument.  Has anyone seen this error before?
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Re: Failed to Create instance of DOMDocument

Veeam Logoby v.Eremin » Mon Dec 03, 2012 9:16 pm

Hi, Mark.

Unfortunately, I can’t tell you anything regarding what was the reason of this error, someone else might shed a light on it.

However, I, probably, can propose you a solution - previously people have reported that such issue can be solved by restarting veeam proxy service.

Hope this helps.

Thanks.
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Re: Failed to Create instance of DOMDocument

Veeam Logoby mbeckey » Mon Dec 03, 2012 9:24 pm 1 person likes this post

v.Eremin

Thanks for the reply I just got off the phone with support and they supplied a hot fix for the issues. I am seeing the jobs completing now.

KB Article: http://www.veeam.com/KB1671
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[MERGED] : Failed to create instance of DOMDocument (0018693

Veeam Logoby jbarrow.viracoribt » Tue Mar 05, 2013 3:20 pm

All of my replication jobs are failing all of a sudden. Error is as follows:

3/5/2013 9:01:47 AM :: Error: Error code: 0x80040154
Failed to create instance of DOMDocument

Image
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby jbarrow.viracoribt » Tue Mar 05, 2013 3:26 pm

That KB talks about version 6.1, I'm running 6.5 already.
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby v.Eremin » Tue Mar 05, 2013 3:30 pm

Hi, Jonathan. As a workaround, you can try to restart veeam proxy service and see whether it works.

If it doesn’t, then, please keep working with our support team on investigating this issue and update the topic with a found solution.

Hope this helps.
Thanks.
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby jbarrow.viracoribt » Tue Mar 05, 2013 3:40 pm 1 person likes this post

Proxy reboot, replication looks to be working again. I wonder what went wrong?
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby v.Eremin » Tue Mar 05, 2013 3:44 pm

Nothing to say at the moment. Probably, only the debug logs will explain what were the reasons of the issue you got.

Thanks.
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby jbarrow.viracoribt » Tue Mar 05, 2013 3:53 pm 1 person likes this post

Gotcha. I opened a case with the support team (00186933) and uploaded my logs. I hope that has the details they need.
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby ErikSi » Wed Mar 06, 2013 3:10 pm

Also had this message when trying to restore a VM with distributed switches to a vm with no connections.
perhaps your VM has also distributed switches ?
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby jbarrow.viracoribt » Wed Mar 13, 2013 1:37 pm

ErikSi wrote:Also had this message when trying to restore a VM with distributed switches to a vm with no connections.
perhaps your VM has also distributed switches ?


We're not using distributed switches.
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby jbarrow.viracoribt » Wed Mar 13, 2013 1:40 pm

The issue returned today. Looking at my jobs from last night at about 5:42pm they all started dying again.

I just rebooted my proxy, let's see if that fixes it again.


Image
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby jbarrow.viracoribt » Wed Mar 13, 2013 2:15 pm

Working again after the proxy reboot. I wonder why I keep having to do that?
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby v.Eremin » Wed Mar 13, 2013 2:20 pm

Did you get any answer regarding this from our support team?

Thanks.
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Re: Failed to Create instance of DOMDocument (version 6.1)

Veeam Logoby jbarrow.viracoribt » Wed Mar 13, 2013 2:47 pm

v.Eremin wrote:Did you get any answer regarding this from our support team?

Thanks.


No. Case 00186933. It was pretty much closed after I stated that the reboot fixed it last time. Now that this has reappeared again in such a short period of time we probably need a deeper look.
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