Unable to open support case

[tom11011]

Hello,

After logging in, I am unable to open a support ticket. When clicking the link 'customer support portal' it just opens a blank page.

Thanks

[foggy]

Tom, the link works fine for me, so I recommend to try once more later and make sure you clean browser cache before trying. You can also try to force-reload the page (Ctrl+F5) or try another browser.

[tom11011]

I just tried from another browser now getting http 500 error.

[foggy]

I will let our web team know.

[tom11011]

Any word on this? I need to open a ticket, getting the following error for a single job.

10/28/2014 1:15:02 PM :: Processing 'SQLCLEV03' Error: Client error: There is no FIB [summary.xml] in the specified restore point.
Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://Tar2Text]. CHMOD mask: [0].

Version 7, patch 4, Enterprise Plus.

[foggy]

I've asked web team to look into this. Btw, knowing your IP address could help them.

[tom11011]

71.100.75.183

[foggy]

Thanks. Btw, I believe you can call support and initiate investigation by phone, they will create the case for you.

[foggy]

Tom, you can now check again, everything should work.

[tom11011]

Yes works, thank you.