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robc.yk
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Full Name: Rob Carey
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Error running collection

Post by robc.yk » Aug 18, 2010 6:33 pm

We use the latest version. we have restarted the server hosting the service.
We have checked the accounts and server connection and all "Test" good.
when we try to run a collection we get the following error:

18/08/2010 12:02:22 PM [info] : Initializing data collector
18/08/2010 12:02:22 PM [info] : Initializing connection
18/08/2010 12:02:22 PM [info] : Connecting to "server.domain" with user "domain\user"...
18/08/2010 12:02:52 PM [error] : Failed to login to "server.domain" by SOAP, port 443, user "domain\user", proxy srv: port:0 ('>' is an unexpected token. The expected token is '"' or '''. Line 1, position 50.)
18/08/2010 12:02:52 PM [info] : server.domain: Data collection completed
18/08/2010 12:02:52 PM [info] : Data collection completed for all objects.
18/08/2010 12:02:52 PM [info] : Session failed.

Alexey D.

Re: Error running collection

Post by Alexey D. » Aug 19, 2010 10:27 am

Hello Rob, what is the version of vCenter server you are connecting to? And are there any special characters, such as ">", in the login or password?

robc.yk
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Re: Error running collection

Post by robc.yk » Aug 19, 2010 2:35 pm

We are using vCenter v4.0.0 Build 258672

The only non alpa-numeric charector would be a period.

Vitaliy S.
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Re: Error running collection

Post by Vitaliy S. » Aug 19, 2010 7:08 pm

Hi Rob,

In this case I would recommend to contact our support team directly providing complete log files, it would be best to let our support take a look at this in live over webex, as it is hard to guess the issue remotely.

robc.yk
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Re: Error running collection

Post by robc.yk » Aug 19, 2010 7:32 pm

I deleted the VM and created a new one. Installed a fresh download and configured the services. Everything is running now.

thanks for your time.

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