Storage = 0 GB

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Re: 0 gb storage back

Veeam Logoby mteamjpy » Sun Dec 11, 2011 11:00 am

hi vitaly i get your mail

indeed i installed the patch on the bussiness view server that worked even if i didn't collect everything but after 5 min my reporter get corrupted and crash the services

so i separate the 2 serveur but i'm back of having 0 gb in bussiness view
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Re: 0 gb storage back

Veeam Logoby mteamjpy » Sun Dec 11, 2011 11:01 am

i' ll reinstall the patch on my bussiness view to see if it will work again
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Re: 0 gb storage back

Veeam Logoby mteamjpy » Sun Dec 11, 2011 11:12 am

no luck still 0GB for vm do i have the good fix because dll are older then last release ?

does he exist a registry key for get file vm info like vifilesearchtimeout ? i'm at 3000000000

does he exist any trouble with ibm n6060

does he exist trouble wirh wmware srm ?
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Re: 0 gb storage back

Veeam Logoby mteamjpy » Sun Dec 11, 2011 11:21 am

I just want to thanks vitaliy for his support
I just find veeam support wonderfull

i'll continue by mail with him and will come back here with result

thanks again
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Re: 0 gb storage back

Veeam Logoby Vitaly.Mzokov » Sun Dec 11, 2011 11:23 am

Jean-Pol,

I'm not aware of any known issue with VMware SRM or the IBM servers. I'll check the hotfix file and will send you a new one (with the detailed instruction) within your support case.

Thanks!
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Re: 0 gb storage back

Veeam Logoby mteamjpy » Sun Dec 11, 2011 1:21 pm

ok was my bad

1 at first like it was for testing the solution i installed veeam enterprise backup manager
veeam reporter
veeam bussiness view on the same server

dude just don't do it

after when i receive the patch i installed him on the reporter folder not in the bussiness view like i thought problem was from reporter (datastore time out issues )

so i corrupted my reporter installation

after trying to repair my bussiness view installation folder dissapear and i only keeped a bad bussiness installation


to do the reinstallation just uninstall everything related to veeam

reboot
reinstall the software connect it to your old DB she isn't emptied
stop the services
re-install the patches

start the services

redo a bussiness view collection

there you are

Thanks Again vitaliy
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Re: Storage = 0 GB

Veeam Logoby Vitaly.Mzokov » Sun Dec 11, 2011 4:46 pm

Yep, you should pay extra attention while applying hotfixes, as Veeam Reporter and Veeam Business View have, kind of, similar basis. Both products have SchedulingService.exe in their installation folders which may confuse. :) As far as I see, we are good now with Business View.

For future readers - this issue has been resolved by the hotfix.
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