Storage = 0 GB

[Drumcode2003]

The Dashboard doesn't show me the storage information of a certain business unit, department or purpose. Only 1 virtual center seems to deliver the storage data out of 3. Is there something special I must keep in mind ?

[Vitaliy S.]

Hello Sepp,

No, nothing special, could you tell me if account you used to add vCenter server to Business View has the same permissions across all three vCenter Servers?

Also, do you have any error messages in the log files below:

Code: Select all

C:\Documents and Settings\USER\Local Settings\Application Data\Veeam\Veeam Business View

[kobbenj]

Hello Vitaly,

we have the same issue.
In the Diagram the Storage is added, not in the Colomn.
We use Windows2008 x64
The problem appears in all categories

regards
Jean

[Vitaliy S.]

Hello Jean,

Have you had a chance to review log files mentioned in my previous post? Do you see any errors there?

Thanks!

[brancaleone]

Hello, i have a similar problem. In business view there is no info about storage.

Here is the logs you requested (tried to anonymize thems) :

Code: Select all

2010-12-17 01:41:27.8755 INFO 2196 5 ----------
2010-12-17 01:41:27.8911 INFO 2196 5 Reason: Time to run
Task ID: 0
Name: MYVIRTUALCENTER
ExecuteType: Weekly
Status: Normal
Period: 1
Immediately: True
Last Automatically Run: 16/12/2010 18:51:01
Last Manually Run: 17/12/2010 0:41:19
Next Run: 17/12/2010 6:00:00

2010-12-17 01:41:27.8911 INFO 2196 5 ----------
2010-12-17 01:41:29.9846 INFO 2196 5  Task MYVIRTUALCENTER ID 0: Starting Task executing.

2010-12-17 01:41:50.2006 INFO 2196 3 RunningOptions: RunFromEnumerator
2010-12-17 01:42:11.1665 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Initializing data collector

2010-12-17 01:42:32.0543 INFO 2196 3 Database size before collection: 12.00 MB
2010-12-17 01:42:32.1949 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Initializing connection

2010-12-17 01:42:32.2106 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Container id 0:
Host information:
Host name: MYVIRTUALCENTER
Port: 443
Proxy type: NoProxy
Use SSL: True
Root object: root


2010-12-17 01:42:32.2106 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Connecting to "MYVIRTUALCENTER" with user "YYYYYYYYYYYYYYYYY"...

2010-12-17 01:42:32.2262 INFO 2196 3 [Soap] Outgoing connection 'MYVIRTUALCENTER:443:YYYYYYYYYYYYYYYYY:False::0:3'.
2010-12-17 01:42:32.2262 INFO 2196 3 [Soap] Creating new connection 'MYVIRTUALCENTER:443:YYYYYYYYYYYYYYYYY:False::0:3'.
2010-12-17 01:42:32.2574 INFO 2196 3 Retrieving https://MYVIRTUALCENTER:443/client/clients.xml ...
2010-12-17 01:42:32.3355 INFO 2196 3 Checking if proxy is enabled...
2010-12-17 01:42:32.3512 INFO 2196 3 Proxy is disabled
2010-12-17 01:42:32.4605 INFO 2196 3 [Soap] Skip SSL error with certificate: RemoteCertificateNameMismatch, RemoteCertificateChainErrors
2010-12-17 01:42:32.4605 INFO 2196 3 Config is retrieved!
2010-12-17 01:42:32.4605 INFO 2196 3 Detecting version of API...
2010-12-17 01:42:32.4605 INFO 2196 3 [Client config] Info: version "4", API version "4.1", patch version "1.0.0", authd port "443"
2010-12-17 01:42:32.4605 INFO 2196 3 Done!
2010-12-17 01:42:32.4605 INFO 2196 3 [Soap] Logging on to "MYVIRTUALCENTER", port 443, user "MYUSERACCOUNT", proxy srv: port:0, serviceType: public
2010-12-17 01:42:37.3974 INFO 2196 3 [Soap] Host content info: host "MYVIRTUALCENTER", type "vpx", version "4.1.0", build "258902", apiVersion "4.1", hostTime "17/12/2010 0:42:37"
2010-12-17 01:42:37.6161 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER. Connected.

2010-12-17 01:42:37.7567 INFO 2196 3 Collection parameters:
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectPermission" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectDomainPrincipalData" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectMultiPathInfo" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectVMFiles" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectDistributedNetworkData" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectVpxSettings" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectHostProfiles" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectBusinessViewInfo" = "False"
2010-12-17 01:42:37.7567 INFO 2196 3 "CollectPerformanceData" = "False"
2010-12-17 01:42:37.7723 INFO 2196 3 "CollectPnicNetworkHintData" = "False"
2010-12-17 01:42:37.7723 INFO 2196 3 "CollectLicenseData" = "False"
2010-12-17 01:42:37.8192 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Initializing connection completed.

2010-12-17 01:42:37.8661 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving VI infrastructure...

2010-12-17 01:42:37.8661 INFO 2196 3 Retrieving Folder traversal
2010-12-17 01:42:41.9749 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving VI infrastructure completed.

2010-12-17 01:42:41.9749 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving custom properties...

2010-12-17 01:42:41.9749 INFO 2196 3 Retrieving custom values...
2010-12-17 01:42:42.1936 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving custom properties completed.

2010-12-17 01:42:42.7092 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Exporting infrastructure data

2010-12-17 01:42:42.7248 WARN 2196 3 Can't find permission by id: -1 in object MYVIRTUALCENTER_MYVIRTUALCENTER
2010-12-17 01:42:42.7248 WARN 2196 3 Can't find permission by id: -1 in object MYVIRTUALCENTER_MYVIRTUALCENTER
2010-12-17 01:42:43.0216 INFO 2196 3 Exporting cluster infomation...
2010-12-17 01:42:43.0216 INFO 2196 3 Exporting cluster infomation completed
2010-12-17 01:42:43.0529 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Saving data to database...

2010-12-17 01:42:43.1622 INFO 2196 3 DB write: Analyzing dataset...
2010-12-17 01:42:43.1622 INFO 2196 3 ***Analyzing dataset started***
2010-12-17 01:42:43.2560 INFO 2196 3 ***Absent chains***
2010-12-17 01:42:43.2560 INFO 2196 3 *******************
2010-12-17 01:42:43.2560 INFO 2196 3 ***Analyzing dataset finished***
2010-12-17 01:42:43.2560 INFO 2196 3 DB write: Analyzing dataset completed (00:00:00.0959356)
2010-12-17 01:42:43.2716 INFO 2196 3 
17/12/2010 1:42:43: Retrieving selection set for root object 'MYVIRTUALCENTER_MYVIRTUALCENTER' from database (SQL command timeout: 600 sec)..
2010-12-17 01:42:44.9276 INFO 2196 3 Replacing bad for XML symbols took 00:00:00.0019460
2010-12-17 01:42:45.4588 INFO 2196 3 17/12/2010 1:42:45: Retrieving selection set from database finished.
2010-12-17 01:42:45.4588 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Gathering and analyzing objects

2010-12-17 01:42:45.4588 INFO 2196 3 DB write: Gathering objects...
2010-12-17 01:42:45.6150 INFO 2196 3 DB write: Gathering objects completed (00:00:00.1549931)
2010-12-17 01:42:45.6150 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Writing changed objects

2010-12-17 01:42:45.6150 INFO 2196 3 DB write: Writing new objects...
2010-12-17 01:42:45.6619 INFO 2196 3 DB write: Writing new objects completed (00:00:00.0427478)
2010-12-17 01:42:45.6619 INFO 2196 3 DB write: Writing deleted objects...
2010-12-17 01:42:45.6619 INFO 2196 3 DB write: Writing deleted objects completed (00:00:00.0028056)
2010-12-17 01:42:45.6619 INFO 2196 3 DB write: Writing modified objects...
2010-12-17 01:42:45.6775 INFO 2196 3 DB write: Writing modified objects completed (00:00:00.0051579)
2010-12-17 01:42:45.6775 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Writing properties

2010-12-17 01:42:45.6775 INFO 2196 3 DB write: Writing properties...
2010-12-17 01:42:45.7869 INFO 2196 3 DB write: Writing properties completed (00:00:00.1152350)
2010-12-17 01:42:45.7869 INFO 2196 3 DB write: Updating aggregated properties...
2010-12-17 01:42:45.8181 INFO 2196 3 Executing 'exec upgraderesourcepool2vapp'...
2010-12-17 01:42:45.8962 INFO 2196 3 'exec upgraderesourcepool2vapp' executed successfully.
2010-12-17 01:42:45.8962 INFO 2196 3 DB write: Updating aggregated properties completed (00:00:00.1009175)
2010-12-17 01:42:45.8962 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: All data saved.

2010-12-17 01:42:45.8962 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Data collection completed

2010-12-17 01:42:45.8962 INFO 2196 3 [Soap] Connection 'MYVIRTUALCENTER:443:MYUSERACCOUNT:False::0:3' is disposing.
2010-12-17 01:42:45.8962 INFO 2196 3 [Soap] Logout from "https://MYVIRTUALCENTER:443/sdk"
2010-12-17 01:42:46.0993 INFO 2196 3 [Soap] Disposing connection for "https://MYVIRTUALCENTER:443/sdk"
2010-12-17 01:42:46.0993 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Data collection completed for all objects.

2010-12-17 01:42:46.3024 INFO 2196 3 Database size after collection: 12.00 MB
2010-12-17 01:42:46.3024 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Rule management...

2010-12-17 01:43:06.7059 INFO 2196 3 Updating incoming requests...
2010-12-17 01:43:06.7997 INFO 2196 3 Completed!
2010-12-17 01:43:06.7997 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Rule management completed.

2010-12-17 01:43:26.8126 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Getting Objects for approving...

2010-12-17 01:43:26.8595 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Objects collected.

2010-12-17 01:43:26.8595 INFO 2196 3 Containers collected.
2010-12-17 01:43:26.8595 INFO 2196 3 [Soap] Outgoing connection 'MYVIRTUALCENTER:443:MYUSERACCOUNT:False::0:3'.
2010-12-17 01:43:26.8595 INFO 2196 3 [Soap] Creating new connection 'MYVIRTUALCENTER:443:MYUSERACCOUNT:False::0:3'.
2010-12-17 01:43:26.8595 INFO 2196 3 Retrieving https://MYVIRTUALCENTER:443/client/clients.xml ...
2010-12-17 01:43:26.8595 INFO 2196 3 Checking if proxy is enabled...
2010-12-17 01:43:26.8595 INFO 2196 3 Proxy is disabled
2010-12-17 01:43:26.8595 INFO 2196 3 Config is retrieved!
2010-12-17 01:43:26.8751 INFO 2196 3 Detecting version of API...
2010-12-17 01:43:26.8751 INFO 2196 3 [Client config] Info: version "4", API version "4.1", patch version "1.0.0", authd port "443"
2010-12-17 01:43:26.8751 INFO 2196 3 Done!
2010-12-17 01:43:26.8751 INFO 2196 3 [Soap] Logging on to "MYVIRTUALCENTER", port 443, user "MYUSERACCOUNT", proxy srv: port:0, serviceType: public
2010-12-17 01:43:27.5313 INFO 2196 3 [Soap] Host content info: host "MYVIRTUALCENTER", type "vpx", version "4.1.0", build "258902", apiVersion "4.1", hostTime "17/12/2010 0:43:28"
2010-12-17 01:44:03.7773 INFO 2196 3 [Soap] Connection 'MYVIRTUALCENTER:443:MYUSERACCOUNT:False::0:3' is disposing.
2010-12-17 01:44:03.7773 INFO 2196 3 [Soap] Logout from "https://MYVIRTUALCENTER:443/sdk"
2010-12-17 01:44:03.9961 INFO 2196 3 [Soap] Disposing connection for "https://MYVIRTUALCENTER:443/sdk"
2010-12-17 01:44:03.9961 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Objects approved. 108 custom attributes updated.

2010-12-17 01:44:04.0117 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Enumerating data was completed with status Success.

2010-12-17 01:44:04.0117 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Raising OnSessionClosed event...

2010-12-17 01:44:04.0117 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Raised.

2010-12-17 01:44:04.0273 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Getting email settings...

2010-12-17 01:44:04.0430 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Email settings are empty.

2010-12-17 01:44:04.0430 INFO 2196 3 ----------
2010-12-17 01:44:04.0430 INFO 2196 3 Reason: SetNormalTaskStatus
Task ID: 0
Name: MYVIRTUALCENTER
ExecuteType: Weekly
Status: Executing
Period: 1
Immediately: False
Last Automatically Run: 16/12/2010 18:51:01
Last Manually Run: 17/12/2010 1:41:27
Next Run: 17/12/2010 6:00:00

2010-12-17 01:44:04.0430 INFO 2196 3 ----------
2010-12-17 01:44:04.0586 INFO 2196 3  Task MYVIRTUALCENTER ID 0: SetNormalTaskStatus: 1 rows affected.

2010-12-17 01:44:04.0586 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Task status saved to database is Normal

2010-12-17 01:44:04.0586 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Task execution completed.

2010-12-17 06:00:03.0764 INFO 2196 5 ----------
2010-12-17 06:00:03.0764 INFO 2196 5 Reason: Time to run
Task ID: 0
Name: MYVIRTUALCENTER
ExecuteType: Weekly
Status: Normal
Period: 1
Immediately: False
Last Automatically Run: 16/12/2010 18:51:01
Last Manually Run: 17/12/2010 1:41:27
Next Run: 17/12/2010 6:00:00

2010-12-17 06:00:03.0764 INFO 2196 5 ----------
2010-12-17 06:00:03.0920 INFO 2196 5  Task MYVIRTUALCENTER ID 0: Starting Task executing.

2010-12-17 06:00:23.1082 INFO 2196 3 RunningOptions: RunFromEnumerator
2010-12-17 06:00:43.1089 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Initializing data collector

2010-12-17 06:00:43.1870 INFO 2196 3 Database size before collection: 12.00 MB
2010-12-17 06:00:43.1870 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Initializing connection

2010-12-17 06:00:43.1870 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Container id 0:
Host information:
Host name: MYVIRTUALCENTER
Port: 443
Proxy type: NoProxy
Use SSL: True
Root object: root


2010-12-17 06:00:43.1870 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Connecting to "MYVIRTUALCENTER" with user "MYUSERACCOUNT"...

2010-12-17 06:00:43.1870 INFO 2196 3 [Soap] Outgoing connection 'MYVIRTUALCENTER:443:MYUSERACCOUNT:False::0:3'.
2010-12-17 06:00:43.1870 INFO 2196 3 [Soap] Creating new connection 'MYVIRTUALCENTER:443:MYUSERACCOUNT:False::0:3'.
2010-12-17 06:00:43.1870 INFO 2196 3 Retrieving https://MYVIRTUALCENTER:443/client/clients.xml ...
2010-12-17 06:00:43.1870 INFO 2196 3 Checking if proxy is enabled...
2010-12-17 06:00:43.1870 INFO 2196 3 Proxy is disabled
2010-12-17 06:00:43.2808 INFO 2196 3 [Soap] Skip SSL error with certificate: RemoteCertificateNameMismatch, RemoteCertificateChainErrors
2010-12-17 06:00:43.2964 INFO 2196 3 Config is retrieved!
2010-12-17 06:00:43.2964 INFO 2196 3 Detecting version of API...
2010-12-17 06:00:43.2964 INFO 2196 3 [Client config] Info: version "4", API version "4.1", patch version "1.0.0", authd port "443"
2010-12-17 06:00:43.2964 INFO 2196 3 Done!
2010-12-17 06:00:43.2964 INFO 2196 3 [Soap] Logging on to "MYVIRTUALCENTER", port 443, user "MYUSERACCOUNT", proxy srv: port:0, serviceType: public
2010-12-17 06:00:44.1089 INFO 2196 3 [Soap] Host content info: host "MYVIRTUALCENTER", type "vpx", version "4.1.0", build "258902", apiVersion "4.1", hostTime "17/12/2010 5:00:44"
2010-12-17 06:00:44.3120 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER. Connected.

2010-12-17 06:00:44.3120 INFO 2196 3 Collection parameters:
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectPermission" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectDomainPrincipalData" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectMultiPathInfo" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectVMFiles" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectDistributedNetworkData" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectVpxSettings" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectHostProfiles" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectBusinessViewInfo" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectPerformanceData" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectPnicNetworkHintData" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3 "CollectLicenseData" = "False"
2010-12-17 06:00:44.3120 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Initializing connection completed.

2010-12-17 06:00:44.3120 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving VI infrastructure...

2010-12-17 06:00:44.3120 INFO 2196 3 Retrieving Folder traversal
2010-12-17 06:00:45.5152 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving VI infrastructure completed.

2010-12-17 06:00:45.5152 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving custom properties...

2010-12-17 06:00:45.5152 INFO 2196 3 Retrieving custom values...
2010-12-17 06:00:45.7340 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Retrieving custom properties completed.

2010-12-17 06:00:45.7340 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Exporting infrastructure data

2010-12-17 06:00:45.7340 WARN 2196 3 Can't find permission by id: -1 in object MYVIRTUALCENTER_MYVIRTUALCENTER
2010-12-17 06:00:45.7340 WARN 2196 3 Can't find permission by id: -1 in object MYVIRTUALCENTER_MYVIRTUALCENTER
2010-12-17 06:00:45.9840 INFO 2196 3 Exporting cluster infomation...
2010-12-17 06:00:45.9840 INFO 2196 3 Exporting cluster infomation completed
2010-12-17 06:00:45.9840 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Saving data to database...

2010-12-17 06:00:46.0152 INFO 2196 3 DB write: Analyzing dataset...
2010-12-17 06:00:46.0152 INFO 2196 3 ***Analyzing dataset started***
2010-12-17 06:00:46.0152 INFO 2196 3 ***Absent chains***
2010-12-17 06:00:46.0152 INFO 2196 3 *******************
2010-12-17 06:00:46.0152 INFO 2196 3 ***Analyzing dataset finished***
2010-12-17 06:00:46.0152 INFO 2196 3 DB write: Analyzing dataset completed (00:00:00.0092360)
2010-12-17 06:00:46.0152 INFO 2196 3 
17/12/2010 6:00:46: Retrieving selection set for root object 'MYVIRTUALCENTER_MYVIRTUALCENTER' from database (SQL command timeout: 600 sec)..
2010-12-17 06:00:46.3277 INFO 2196 3 Replacing bad for XML symbols took 00:00:00.0005612
2010-12-17 06:00:46.4215 INFO 2196 3 17/12/2010 6:00:46: Retrieving selection set from database finished.
2010-12-17 06:00:46.4215 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Gathering and analyzing objects

2010-12-17 06:00:46.4215 INFO 2196 3 DB write: Gathering objects...
2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Gathering objects completed (00:00:00.0346440)
2010-12-17 06:00:46.4684 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Writing changed objects

2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Writing new objects...
2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Writing new objects completed (00:00:00.0000022)
2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Writing deleted objects...
2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Writing deleted objects completed (00:00:00)
2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Writing modified objects...
2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Writing modified objects completed (00:00:00.0036884)
2010-12-17 06:00:46.4684 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Writing properties

2010-12-17 06:00:46.4684 INFO 2196 3 DB write: Writing properties...
2010-12-17 06:00:46.7184 INFO 2196 3 DB write: Writing properties completed (00:00:00.2399911)
2010-12-17 06:00:46.7184 INFO 2196 3 DB write: Updating aggregated properties...
2010-12-17 06:00:46.7184 INFO 2196 3 Executing 'exec upgraderesourcepool2vapp'...
2010-12-17 06:00:46.7809 INFO 2196 3 'exec upgraderesourcepool2vapp' executed successfully.
2010-12-17 06:00:46.7809 INFO 2196 3 DB write: Updating aggregated properties completed (00:00:00.0610605)
2010-12-17 06:00:46.7809 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: All data saved.

2010-12-17 06:00:46.7809 INFO 2196 3  Task MYVIRTUALCENTER ID 0: MYVIRTUALCENTER: Data collection completed

2010-12-17 06:00:46.7809 INFO 2196 3 [Soap] Connection 'MYVIRTUALCENTER:443:MYUSERACCOUNT:False::0:3' is disposing.
2010-12-17 06:00:46.7809 INFO 2196 3 [Soap] Logout from "https://MYVIRTUALCENTER:443/sdk"
2010-12-17 06:00:46.9840 INFO 2196 3 [Soap] Disposing connection for "https://MYVIRTUALCENTER:443/sdk"
2010-12-17 06:00:46.9840 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Data collection completed for all objects.

2010-12-17 06:00:46.9840 INFO 2196 3 Database size after collection: 12.00 MB
2010-12-17 06:00:46.9840 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Rule management...

2010-12-17 06:01:07.2503 INFO 2196 3 Updating incoming requests...
2010-12-17 06:01:07.2659 INFO 2196 3 Completed!
2010-12-17 06:01:07.2659 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Rule management completed.

2010-12-17 06:01:27.2822 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Getting Objects for approving...

2010-12-17 06:01:27.2978 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Objects collected.

2010-12-17 06:01:27.2978 INFO 2196 3 Containers collected.
2010-12-17 06:01:27.2978 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Objects approved. 0 custom attributes updated.

2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Enumerating data was completed with status Success.

2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Raising OnSessionClosed event...

2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Raised.

2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Getting email settings...

2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Email settings are empty.

2010-12-17 06:01:27.3134 INFO 2196 3 ----------
2010-12-17 06:01:27.3134 INFO 2196 3 Reason: SetNormalTaskStatus
Task ID: 0
Name: MYVIRTUALCENTER
ExecuteType: Weekly
Status: Executing
Period: 1
Immediately: False
Last Automatically Run: 17/12/2010 6:00:03
Last Manually Run: 17/12/2010 1:41:27
Next Run: 20/12/2010 6:00:00

2010-12-17 06:01:27.3134 INFO 2196 3 ----------
2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: SetNormalTaskStatus: 1 rows affected.

2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Task status saved to database is Normal

2010-12-17 06:01:27.3134 INFO 2196 3  Task MYVIRTUALCENTER ID 0: Task execution completed.

[Vitaliy S.]

Hello,

It would be better if you could contact our support team, because the error in the log file doesn't give me any clue...

Please make a reference to this topic while opening a support case.

Thanks!

[Vitaliy S.]

For all of those who experience the behaviour mentioned above, please note that this bug (which can be observed in rare cases) will be fixed in our upcoming major release. Thanks for submitting all those support queries.

[daniel.Soares]

Hello,
do you have an idea when this release will be available?
until that, is there a workaround?
do you know what is the reason of the issue?


regards

[Vitaliy S.]

Hello Daniel, could you please tell me what version of Business View are you currently using, the latest one?

[daniel.Soares]

I use version 2.0.0.140

[Vitaliy S.]

Daniel, could you please reach our support and tell me your ticket number, as it looks like not all situations have been covered with OPs while fixing this bug.

[daniel.Soares]

hello here is the support number
5150178

[Vitaliy S.]

Note for future readers, this issue only confirms with non-English vCenter Server installation. English version of vCenter Server is required to have proper reporting on VMs' storage usage.

[mteamjpy]

[merged]

hi already got a support ticket but no solution

all vcenter are installed in english
i install 1 server with veeam bussiness and reporter on the same server
i separate them on 2 server thinking i was the issues as the hotfix pack crash my reporter
increased timeout in the registry

but still i get an error of vcenter usage i very high during taking info avout vm

does somebody cn hep me i mut produce a report for tommorow

[Vitaly.Mzokov]

Jean-Pol,

We've got a known issue with Veeam Business View not being able gather storage free space information from vCenter server.
The hotfix provided by support for Veeam Business View should work like a magic....but for Veeam Business View.
You're saying that Veeam Reporter does not show storage free space as well. What type of report do you use?

I'll give you a call in several minutes so we can discuss everything via phone or schedule a WebEx session if required.

Thanks!

[mteamjpy]

hi vitaly i get your mail

indeed i installed the patch on the bussiness view server that worked even if i didn't collect everything but after 5 min my reporter get corrupted and crash the services

so i separate the 2 serveur but i'm back of having 0 gb in bussiness view

[mteamjpy]

i' ll reinstall the patch on my bussiness view to see if it will work again

[mteamjpy]

no luck still 0GB for vm do i have the good fix because dll are older then last release ?

does he exist a registry key for get file vm info like vifilesearchtimeout ? i'm at 3000000000

does he exist any trouble with ibm n6060

does he exist trouble wirh wmware srm ?

[mteamjpy]

I just want to thanks vitaliy for his support
I just find veeam support wonderfull

i'll continue by mail with him and will come back here with result

thanks again

[Vitaly.Mzokov]

Jean-Pol,

I'm not aware of any known issue with VMware SRM or the IBM servers. I'll check the hotfix file and will send you a new one (with the detailed instruction) within your support case.

Thanks!

[mteamjpy]

ok was my bad

1 at first like it was for testing the solution i installed veeam enterprise backup manager
veeam reporter
veeam bussiness view on the same server

dude just don't do it

after when i receive the patch i installed him on the reporter folder not in the bussiness view like i thought problem was from reporter (datastore time out issues )

so i corrupted my reporter installation

after trying to repair my bussiness view installation folder dissapear and i only keeped a bad bussiness installation


to do the reinstallation just uninstall everything related to veeam

reboot
reinstall the software connect it to your old DB she isn't emptied
stop the services
re-install the patches

start the services

redo a bussiness view collection

there you are

Thanks Again vitaliy

[Vitaly.Mzokov]

Yep, you should pay extra attention while applying hotfixes, as Veeam Reporter and Veeam Business View have, kind of, similar basis. Both products have SchedulingService.exe in their installation folders which may confuse. As far as I see, we are good now with Business View.

For future readers - this issue has been resolved by the hotfix.