Backup of NAS, file shares, file servers and object storage.
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PedroARibeiro
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Backup fails with error "Failed to perform backup metadata update Error {NasMaster.TransformMeta}

Post by PedroARibeiro »

Hi everyone,

I've a Job to perform a fileshare backup, but in a few days ago I have some errors in a specific backup shares like:

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"Failed to perform backup metadata update Error: Agent: Failed to process method {NasMaster.TransformMeta}: boost::filesystem::remove: An unexpected network error occurred: "\\172.19.64.27\Backup\Backup_NAS\0ef6337d3ede410e94bc30f684d1dbce\meta\09j00000000000001f4-0000.vslice"
Error: Agent: Failed to process method {NasMaster.TransformMeta}: boost::filesystem::remove: An unexpected network error occurred: "\\172.19.64.27\Backup\Backup_NAS\0ef6337d3ede410e94bc30f684d1dbce\meta\09j00000000000001f4-0000.vslice"
My Job continues working because he makes a retry until the specific backup share don't have any error, but before this retry's the Job always have this error.

Anyone can help me please?

Best regards.
Dima P.
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Re: Backup fails with error "Failed to perform backup metadata update Error {NasMaster.TransformMeta}

Post by Dima P. »

Hello Pedro,
Failed to process method {NasMaster.TransformMeta}: boost::filesystem::remove: An unexpected network error occurred
Unfortunately that's a generic error, so log investigation is required to understand the root cause. Please open a support case and share the case id with us. Thank you and Happy New Year!
PedroARibeiro
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Joined: Sep 10, 2019 8:29 am
Full Name: Pedro Alexandre Barreira Ribeiro
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Re: Backup fails with error "Failed to perform backup metadata update Error {NasMaster.TransformMeta}

Post by PedroARibeiro » 1 person likes this post

Ok thanks for the answer dear Dima P.

Best regards
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