File-level backup from NAS, file shares and file servers
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zyrex
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File Copy fails (Failed to copy restore point)

Post by zyrex »

I run a file backup of a share, which in itself seems to be working fine, however the Secondary Location I have configured stopped working the other day.
I've run a health check on both the copy job, and the main backup job and it finishes without any errors.

The errors:

Code: Select all

04.11.2021 14:36:51 :: Backup copy started at 04.11.2021 14:36:51  
04.11.2021 14:36:53 :: Copying restore point 01.11.2021 23:00:15 (318,9 MB): 0 files (0 B) transferred at 0 KB/s.  
04.11.2021 14:37:00 :: Cannot find source file versions to close. Container 0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977, Version count: 2, Versions: [0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:35232b80b7012a3861ce615cfff23e6b4c3f6e8cb39997a0431cab14a4dd5349:7;0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:847a9a2aba41434a5e96fba157c575ab6a1299f1bbc459598ba277d6ad486e45:7]
04.11.2021 14:37:00 :: Failed to copy restore point 01.11.2021 23:00:15 Error: Agent: Failed to process method {NasMaster.CopyPoint}: Cannot find source file versions to close. Container 0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977, Version count: 2, Versions: [0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:35232b80b7012a3861ce615cfff23e6b4c3f6e8cb39997a0431cab14a4dd5349:7;0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:847a9a2aba41434a5e96fba157c575ab6a1299f1bbc459598ba277d6  
04.11.2021 14:37:10 :: Failed to process NAS backup copy task Error: Agent: Failed to process method {NasMaster.CopyPoint}: Cannot find source file versions to close. Container 0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977, Version count: 2, Versions: [0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:35232b80b7012a3861ce615cfff23e6b4c3f6e8cb39997a0431cab14a4dd5349:7;0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:847a9a2aba41434a5e96fba157c575ab6a1299f1bbc459598ba277d6ad486e45:7  
04.11.2021 14:37:10 :: Copied 0 files and 0 folders (0 B)  
04.11.2021 14:37:10 :: Processing finished with errors at 04.11.2021 14:37:10  
I've also tried removing and adding the copy-job, but the same error stays with the new job too.

Dima P.
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Re: File Copy fails (Failed to copy restore point)

Post by Dima P. »

Hello zyrex,

What Veeam B&R version you are running? Any chance you have a case ID to share? Thank you!

zyrex
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Re: File Copy fails (Failed to copy restore point)

Post by zyrex »

So I'm running 11.0.1.1261 now, but the problem started in 11.0.0.837. Upgraded yesterday.

I will get a case ID for you 👍

zyrex
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Re: File Copy fails (Failed to copy restore point)

Post by zyrex »

Case #05116402
Here's hoping :)

Dima P.
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Re: File Copy fails (Failed to copy restore point)

Post by Dima P. »

zyrex,

Thank you for the update, shared with RnD folks!

Dima P.
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Re: File Copy fails (Failed to copy restore point)

Post by Dima P. »

Was told that there should be a known solution at the support side to deal with such issue. Please keep working with the support team and let us know or if you need any assistance. Thank you!

walliam88
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Re: File Copy fails (Failed to copy restore point)

Post by walliam88 »

Hi, I am having this error too.
May I know any feedback from your support team ?

My Ticket
#05430553

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