File-level backup from NAS, file shares and file servers
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michal_dolata
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Netapp NAS backup error - case #04659107

Post by michal_dolata »

Created support case #04659107.

Hi! I am implementing the client's Netapp NAS backup on the new version 11. Unfortunately, the new file backup tasks will not be performed correctly each time communicating the errors below. Any ideas what's wrong?

Client license: Type Subscription
Edition: Enterprise Plus
Support ID: 02320016

11:00:07 Job started at 22.02.2021 11:00:05
11:00:12 Building tasks list 00:00
11:01:02 Processing netapp6\svmtest:\veeam_backup Error: Agent: Failed to process method {MessageChannel.EstablishConnectionByRoles}: Failed to check share access. Share: [\\?\UNC\172.22.0.112\veeam_backup]. 00:16
11:01:33 Backed up 0 files and 0 folders (0 B)
11:01:33 Deleting storage snapshot VeeamSourceSnapshot_Test.2021-02-22_1101 on volume veeam_backup according to the retention policy 00:00
11:01:39 Job finished with error at 22.02.2021 11:01:39

Gostev
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Re: Netapp NAS backup error - case #04659107

Post by Gostev »

From the error above I would say this is an account/permission issue.

bg.ranken
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Re: Netapp NAS backup error - case #04659107

Post by bg.ranken »

So I'm running into this same issue. Is there documentation somewhere that lists what permissions we need in order to perform NAS backups?

Gostev
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Re: Netapp NAS backup error - case #04659107

Post by Gostev »

Only the read permission.

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Re: Netapp NAS backup error - case #04659107

Post by Oliver_Karla »

Is there a solution?
I'm running in the same Problem.
We have Veeam 11 and a Netapp FAS2650 (9.7P10) with four CIFS Shares.
The used User have “admin” right on the Netapp.

foggy
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Re: Netapp NAS backup error - case #04659107

Post by foggy »

The solution is to properly configure permissions - at least this was the solution in the OP's case. Please contact technical support for assistance. Thanks!

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Re: Netapp NAS backup error - case #04659107

Post by Kitkat »

Hi,
Did you make any progress with this? I am having the same issue, service account has all the correct permissions.

Dima P.
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Re: Netapp NAS backup error - case #04659107

Post by Dima P. »

Hello KK,

Can you please confirm that you can access the file share mentioned in the error from the proxy server with this account? If that works correctly, please raise a case and share the case ID with us. Thank you!

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Re: Netapp NAS backup error - case #04659107

Post by dpmarkham »

I am having the same issue working with NAS backups in a customer environment. What is the account that needs to be give access permissions to the share? I don't see anything in the file share backup job to add user permissions. We are currently able to backup up one share on a NetApp filer without issue but get the errors on this thread on a file share backup for a different share that was added yesterday.

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Re: Netapp NAS backup error - case #04659107

Post by Dima P. »

Hello Dean,

This account should have access to all file shares you are going to backup from NetApp system (read permission should be enough for the backup, write will be required for recovery). Thanks!

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Re: Netapp NAS backup error - case #04659107

Post by dpmarkham » 1 person likes this post

Permissions were not the issue. This was a backup from a NetApp CIFS share and the volume that was not working did not have the setting on the NetApp volume to "make the snapshot directory visible" to clients checked. Once I checked that and reran the backup it worked. So the job told the NetApp to take the snapshot for the backup but the Backup Proxy could not get into the snapshot directory on the mounted share to back up the snapshot.

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Re: Netapp NAS backup error - case #04659107

Post by Gostev »

Thanks for coming back to share the solution, Dean!

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