Entra ID backup configuration error + support portal login loop

[jerms185]

Hello!

Veeam Data Cloud Azure Saas Marketplace subscription. After making some admin changes in M365, my Entra ID tenant backup fails. I need to reauthorize the tenant with microsoft credentials, but I see no way to do this. I would also be OK with deleting the backup tenant in Veeam and adding it again, fresh, with the proper credentials. But, again, I see no way to do this, either.

Support cases → login loop. While logged into my Veeam portal, I click "Support Cases", which asks me to choose the appropriate product, which then takes me to a login page, which then takes me back to the main Veeam portal page. I click "Support Cases" and the loop continues.

Please advise on contacting Veeam support for obtaining a case ID.

Thank you very much!
Jeremy

[Mike Resseler]

Hi Jeremy,

We need to get a support ticket for you as soon as possible. It appears strange that you made some changes to M365 and that your Entra ID backup fails. I send a message to the support team to look into it, but I have tried to open the support portal with my own account and that seems to be working without issues.

I think that you are US based, so please use these numbers to contact support directly to assist you in creating the case

Technical Support Phones: United States (Toll-Free) 1 800 774 5124.
United States (Toll-Free) 1 800 913 1940.
United States +1 614 339 82 52.
US Federal Government +1 240 399 50 82.

If not US based, the other phones can be found here: https://www.veeam.com/company/contacts.html