Factory Reset for Web Interface?

[jgrote]

I tried applying a third party certificate to the web interface using the upload interface and now the web interface won't even load. Is there a way to factory reset it or otherwise revert it to the self-signed certificate from the command line on a Linux appliance?

[dalbertson]

There is a method. Can you open a support case and they can give you the instructions.

[jgrote]

@dalbertson thanks, I did open a support case (04576838). It sat open for a month and a half with no response despite repeated asks for follow-up...

I've been digging through the postgresql database and can't find anywhere this configuration is stored there, and cant find anywhere on the filesystem either.

[dalbertson]

I will look into your support case.

[dalbertson]

Silly question though. Have you restarted the appliance?

Have you tried incognito mode to access?

Lastly are there policies on this instance?


I have pushed this with support and they reopened the case.

[jgrote]

Thanks Dustin, I've tried all these yes. The port straight up refuses the connection, and it happened the second I applied the third party cert. I appreciate your assistance in moving this issue forward.

[dalbertson]

I have a method for performing this. Can you email me directly? I will PM you.

[gdecagna]

Hi, I have the same issue...
Could you explain how can I solve please?

[nielsengelen]

Hi, please contact support for assistance here and let us know the case ID for follow up.