Agentless, cloud-native backup for Microsoft Azure
Post Reply
gabbas
Influencer
Posts: 13
Liked: 2 times
Joined: Apr 12, 2019 10:33 am
Full Name: Ghulam Abbas
Contact:

Veeam Backup for Microsoft Azure appliance errors after applying updates

Post by gabbas » 1 person likes this post

Hi, Yesterday, we applied the available updates to our Veeam appliance through Veeam Updater UI. There were several updates available and they all were successfully installed and the appliance were rebooted all fine. After applying the updates, we started to see this warning in our Azure portal under this Veeam appliance vm:

"Virtual Machines in your subscription are running on images that have been scheduled for deprecation. Once the image is deprecated, new VMs cannot be created from the deprecated image. Upgrade to newer version of the image to prevent disruption to your workloads."

As a result, our Azure site recovery replication for this appliance was broken between our primary region UK South to the secondary region UK West. When tried removing and reenabling the replication, it throws the error below:

"Site recovery extension does not support the Linux operating system kernel version running on the source machine. Ensure that the VM is running a supported Linux Operating system."

Although snapshots and backup policies are working as expected. Looks like the yesterday's updates have upgraded the Kernel version that is not compatible with some Azure feature. Any suggestions how can we get this resolved? Many thanks
nielsengelen
Product Manager
Posts: 5838
Liked: 1220 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Veeam Backup for Microsoft Azure appliance errors after applying updates

Post by nielsengelen »

Hi Ghulam,

We haven't seen this issue before. It will be hard to understand what is causing this and figure out the solution via the forums sadly. Can you please open up a support case for this for additional insight and let us know the case ID for future reference?
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen
gabbas
Influencer
Posts: 13
Liked: 2 times
Joined: Apr 12, 2019 10:33 am
Full Name: Ghulam Abbas
Contact:

Re: Veeam Backup for Microsoft Azure appliance errors after applying updates

Post by gabbas »

Yes, we have already raised a support case with Veeam and will update here once we hear back.
nielsengelen
Product Manager
Posts: 5838
Liked: 1220 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Veeam Backup for Microsoft Azure appliance errors after applying updates

Post by nielsengelen »

Hi Ghulam,

Would you be able to give us the case number if assistance is still needed?

Thanks!
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen
gabbas
Influencer
Posts: 13
Liked: 2 times
Joined: Apr 12, 2019 10:33 am
Full Name: Ghulam Abbas
Contact:

Re: Veeam Backup for Microsoft Azure appliance errors after applying updates

Post by gabbas »

Hi neilsengelen, sure: 07228967. We have been advised that we can ignore this warning and use "restore configuration" option in case we need to restore the appliance configuration.
Post Reply

Who is online

Users browsing this forum: No registered users and 4 guests