Host-based backup of Microsoft Hyper-V VMs.
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NobbyausHB
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B&R performs a second full backup

Post by NobbyausHB »

Hi everyone,
before opening a case - has someone an Idea?

In my Lab-Environment I have the actual Veeam Backup & Replication 12.1.0.2131 running
One Hyper-V-Host with Server 2019 and some Windows Server VM´s
One Backup-Server with Server 2019 an Veeam Backup & Replication 12.1.0.2131
Some Workstations with Stand-alone Agent

All backups are successfull, every day
The Full Backup is planned for the Saturday backup job - but the full backup runs also at Sunday

I checked the settings twice - should only run at Saturday
I think I must have some overseen

Oh - and the Backup-Server has enough space plus a HP StoreEver1 LTO-5 Library
Problem exist since the Tape Library was offline after at planned shutdown

Every Idea is welcome!

Greetings form Bremen/Germany,
Norbert :)
haslund
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Re: B&R performs a second full backup

Post by haslund » 1 person likes this post

Could you perhaps share some screenshots of the job statistics window where it shows what kind of full backup was performed?
Maybe also some screenshots of the job settings to see how you configured them.
Rasmus Haslund | Twitter: @haslund | Blog: https://rasmushaslund.com
PetrM
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Re: B&R performs a second full backup

Post by PetrM » 1 person likes this post

Hello,

In addition, I'd recommend checking the following things:
1. Make sure there are no PS scripts that can initiate a full backup every Sunday
2. You don't use rotated media as a primary repository (a new chain is started after drives are changed)
3. Verify that there are no scheduled migrations of virtual machines every Saturday (it might involve changing the VMIds at the hypervisor level)

If the issue is not related to job schedule misconfiguration, as mentioned by Rasmus in the previous post, and if the above suggestions are not relevant, the best way to determine the root cause is to continue working with our support team. They can analyze debug logs to further investigate the issue. Please don't forget to share a support case ID over here for our reference.

Thanks!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi all,
sorry for late response - got no notification that someone answered...

I´ll take some screenshots this evening when the backup-Server is back on
(the server goes down after last backup and was waked up by a script from an other Server to the BMC of the Intel Mainboard)

There is no other script or tool running on the Backup Server or Hyper-V-Host
Rotate Media is not configured
No scheduled migrations

Thx!
PetrM
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Re: B&R performs a second full backup

Post by PetrM »

Hi Norbert,

In this case, please contact our support to troubleshoot the issue. You may also share a support case ID here so that we can keep an eye on it.

Thanks!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB » 1 person likes this post

Hi,
I will do so tomorrow

Greetings to wonderful Prague! :D

Norbert
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi from Bremen,
after login Im unable to open a ticket
After fill ing out the form I get an Error "Ticket kann nicht erstellt werden"
Ideas?
THX!
PetrM
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Re: B&R performs a second full backup

Post by PetrM » 1 person likes this post

Hi Norbert and Greetings to beautiful Bremen :)

Please try to contact our support team by phone. Look under "Technical Support Phones - Europe".

Thanks!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi Petr,

thanks for pointing me to the phone support

The German Phone-Number requires an existing Ticket-Number, so what to do?
Another Number?

Thx!

Norbert :)
PetrM
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Re: B&R performs a second full backup

Post by PetrM »

Hi Norbert,

Please let me have time to clarify the further action plan with our support team. I'll update the topic once I have more information.

Thanks!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi Petr,

thanks again for helping me out! :D

To make clear, this is not urgent!

And I have in my Lab an NFR license as an MVP from MS

I just want to know what to do if any of my customers has the same problem

Thx in advance!

Norbert :)
PetrM
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Re: B&R performs a second full backup

Post by PetrM »

Hi Norbert,

I've got an answer from the support management team: you should contact our management directly as explained in this KB to work on the issue.

Thanks!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi Petr,

with the help from support I was now able to create a support-Ticket
The number isr #07329830

Thank you very much!

Norbert :)
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Re: B&R performs a second full backup

Post by a-tome »

I have not done much digging; however, I had a similar anomaly this weekend. One of my backups that has a separate daily, weekly, and monthly schedule just kicked-off all three at the same time, but only one of them was actually scheduled.
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Re: B&R performs a second full backup

Post by PetrM »

Hi Jan,

I would recommend opening a support case for this issue. Although the symptoms you described may be similar, they could be caused by different underlying problems. Please provide us with the support case ID so that we can assist you further.

Thanks!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi Petr,

got last night a mail from support - case closed
"This is Veeam Support with a system generated courtesy notification.
Unfortunately, due to low support staff availability we were unable to process your request. This support case has been archived automatically.
Please keep in mind that, support for Free Products is provided on a best effort basis depending on staff availability."

So still digging...

Nice weekend to all!
:)
PetrM
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Re: B&R performs a second full backup

Post by PetrM »

Hi Norbert,

You may try to open a case again one more time. Each attempt increases your chances of getting in touch with the support team.

Thanks!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB » 1 person likes this post

Hi Petr,

I´ll will try later this day.
Wrote a mail as answer to the closing-notice and received then that I should open a new Ticket and refer to the old one

Maybe this time more luck...

Thank you for the assistance!

Norbert :D
RubinCompServ
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Re: B&R performs a second full backup

Post by RubinCompServ »

Please keep us updated!
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi @all,

I´ll try ro open a new case today

Will keep you informed!

Norbert :D
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi all,

due to private reasons I was today able to create a new Case
Case-Nr.07351522

Thanks!

Norbert :)
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Hi @all,

Veeam support closed my case again:
Veeam Support Case 07351522 is Closed
Dear Customer,
This is Veeam Support with a system generated courtesy notification.
Unfortunately, due to low support staff availability we were unable to process your request. This support case has been archived automatically.
So I´m a litte bit upset with Veeam
But - Problem is gone, no idea why or what changed - I changed nothing
Since last weekend the backups are running as expected

Thanks to all for support and reading - have a good week!
Stay healthy and strong :D

Norbert from sunny Bremen
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Re: B&R performs a second full backup

Post by RubinCompServ » 1 person likes this post

@Norbert,

Veeam is very upfront about that fact that, if you don't pay for support, they will only handle a support ticket as a "best-effort". I am not a Veeam employee but I would bet that, when they say "low support staff availability", they don't mean, "three people called in sick today", they mean, "we've got a lot of ticket from paying customers and we don't see ourselves able to get to non-paying customers in the near future". Rather than keep your ticket open knowing that nothing will happen on it for the foreseeable future (which would do nothing but frustrate you), they were upfront with you and closed it.
NobbyausHB
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Re: B&R performs a second full backup

Post by NobbyausHB »

Thx for your comment

I think you are right, but i see it actual in another environmet that has nearly the same setup as my lab.

Today I create a Support-Ticket for a customer with the same problem
(Customer has a valid support for the next 2 1/2 years...)

Customer did not allow me to share the ticket-ID, but I´ll post any solution (if I get one...)

Greetings from sunny Bremen,

Norbert :D
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