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cgeorge
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blue screen issue

Post by cgeorge »

I installed 2 new offhost proxy servers to backup my hyper v environment, but every time in de backupjob when the vss snapshot is beeing imported form the 3par on the offhost proxy, the offhost proxy blue screens. I have this on both bl 460c gen9 servers. the internal hba in the blade has already the latest firmware.
I don't have this issue on a synergy blade and a gen 8 bl 460c

DGrinev
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Re: blue screen issue

Post by DGrinev »

Please contact the support team and let them review the logs, it's impossible to troubleshoot the bluescreens through the forum posts.

Do not forget to share the case ID, so we can track it internally. Thanks!

cgeorge
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Re: blue screen issue

Post by cgeorge »

I will do that, I was just wondering if someone had a similar issue like mine?

Gostev
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Re: blue screen issue

Post by Gostev »

Usually, it's an antivirus crashing the OS. Crash dump will tell the exact module that is crashing.

cgeorge
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Re: blue screen issue

Post by cgeorge » 2 people like this post

Just to let you know, the issue was the the qlogic storeport driver. I had the driver installed from spp 2018.06. I did a downgrade to the driver from spp 2018.03 and then it worked. I created a support ticket with HPE.

DGrinev
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Re: blue screen issue

Post by DGrinev »

Hey Carol,

I'm glad that you've nailed it and thank you for sharing! This information can be useful for further readers.

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