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pesos
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can't get rollbacks with file servers for some reason?

Post by pesos » Feb 20, 2018 3:39 am

Hi all,

My file server jobs were never creating synthetic fulls with rollbacks so I opened a case and was advised to forget the existing chain and start fresh - which I did but the same thing is still happening. My exchange server jobs have identical settings and have no trouble creating synthetic fulls and rollbacks.

Is it something to do with the fact that I have replication jobs targeting the file servers in addition to backup jobs?

Scratching my head!
Thanks...

Mike Resseler
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Re: can't get rollbacks with file servers for some reason?

Post by Mike Resseler » Feb 20, 2018 5:55 am

Hi John,

Synthetic fulls are created from the backup files and don't "touch" the production server anymore. Only when you choose an active full you will take a full backup from the production data again. My advice would be to open the support case again with this new input. They should investigate the logs again to see why there is a problem. (If you need to create a new support call, mention the previous one in it)

Please post the case ID (and the outcome) here after the investigation with the engineer

Thanks
Mike

pesos
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Posts: 77
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Full Name: John Johnson
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Re: can't get rollbacks with file servers for some reason?

Post by pesos » Feb 21, 2018 4:50 am

thank you, new case is 02622546

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