{DataTransfer.SyncDisk}

[vassili]

id:04093653
Hello everyone, I cannot perform internet backups from a Win16 VM server to Debian9 Linux workstation in SSH. the error is always the same, the backups are going well for 2h15 / 40% / 30GB, then (Processing SERVER-V Error: read: An existing connection had to be closed by the remote host Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}.). It's invariable, always in the same place, same Go, same percentage. diagram : server with hyper-v to save -> Fiber router -> Remote fiber router NAT ports 22 / 2500-3300 -> SSH PC Linux Debian. if I do the backup locally in SSH on the Linux PC everything goes well but impossible to do it by internet. an idea ?
Thank you..

[Dima P.]

Hello vassili,

It's hard to say what goes wrong based on this error code. Please keep working with our support team and let them investigate the debug logs. Cheers!

[vassili]

thanks for your answer,
can you tell me how can I activate the debug logs ?

Thank you.

[vassili]

hello everyone, the problem is solved. I switched to a second ISP and everything works fine.