error in windows event viewer

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error in windows event viewer

Veeam Logoby avrham_g » Fri May 03, 2013 4:34 pm

Hi,
Ive windows 2012 and veeam B&R 6.5.
when i do a backup or replication i get this error in the windows event viewer Hyper-V-VMMS-admin "Requester reported unsuccessful backup for the virtual machine 'computer name'. (Virtual machine ID FDA4F400-8EE9-4953-BCF2-57E4905C60AF)"
veeam backup report that it backup or replication is successfully.
what does it mean and anyone else got this message as well?

THX
avrham_g
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Re: error in windows event viewer

Veeam Logoby v.Eremin » Mon May 06, 2013 7:16 am

Do you see the corresponding error message while backing up this specific VM or the problem persists regardless of what VM is being backed up?

Additionally, are you using application aware image processing and log truncation options? If so, what happens, if you disable it?

Moreover, do you experience any issue, if you try to restore given VM?

Thanks.
v.Eremin
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Re: error in windows event viewer

Veeam Logoby tcross » Tue Aug 06, 2013 6:44 pm

Did you ever resolve this? we are seeing the same thing. Event Viewer is reporting that same Warning, and then it logs an error says Operation Failed, but Veeam backup jobs are running successfully, and we tested a restore and everything is alright.

The two eventIDs are
Warning: 10170
Error: 16010
They are always paired together, and as I said everything on Veeams end is reporting success and the backups seem to be fine.
tcross
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Re: error in windows event viewer

Veeam Logoby v.Eremin » Wed Aug 07, 2013 7:15 am

As mentioned above, is it specific VM that is affected by such a behaviour or there are plenty of them, instead? Do you have Application Aware Image Processing enabled?

Did you have a chance to open a ticket with our support team? The OP has never come back to update the topic with the found resolution; neither has he provided his ticket number.

Thanks.
v.Eremin
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Re: error in windows event viewer

Veeam Logoby tcross » Mon Aug 12, 2013 2:03 pm

It is all of our VMs that we are backing up with Veeam that is being affected by this behavior currently. Yes we do have Application Aware Image Processing enabled currently for all of the jobs.

I have not had a chance to open up a ticket yet, I will look at doing so later today.

What happens is in our Event Log we get a Warning with event ID 10170 that says "Requester reported unsuccessful backup for the virtual machine 'VM01'. (Virtual machine ID 1B978816-2337-4D35-AF04-A303125015F6)"
and then right after we have another entry in the Event Log that is an error with an event ID of 16010 that simple says "The operation failed."
both of these events identify Microsoft-Windows-Hyper-V-VMMS as the source.

We have tested our backups and they restore fine, so it is a very strange message to be getting.
tcross
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Re: error in windows event viewer

Veeam Logoby v.Eremin » Mon Aug 12, 2013 2:14 pm

Do these errors leave away if you untick Application Aware Image Processing option?

Anyway, it’s the best strategy, indeed, to open a case with support team, letting them investigate it directly. Also, kindly provide us with the support ticket number, so that, we can follow your case and update the topic once the resolution is found.

Thanks.
v.Eremin
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Re: error in windows event viewer

Veeam Logoby tcross » Mon Aug 12, 2013 2:56 pm

Ok, just reran the job for one the of the VMs without Application Aware Processing turned on, and it ran without these events being logged. I just opened a case with case ID 00428375 about this issue.

Thanks
tcross
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Re: error in windows event viewer

Veeam Logoby v.Eremin » Mon Aug 12, 2013 3:00 pm

Yep, it seems that something might be wrong with VSS integration, so, let’s wait and see what support team says about it. Thanks.
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