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ravelin
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Failed to finalize guest processing. Error: Cannot copy file

Post by ravelin » Jul 13, 2016 9:06 am

case 01828495

I get an error like the one below on all 2012 server on 2008 Hyperv host when I enable application aware:

Code: Select all

13-07-2016 10:34:45 :: Failed to finalize guest processing. Error: Cannot copy file. Source file: [\\172.16.56.9\ADMIN$\VeeamVssSupport\metadata\VSS\BackupComponents.xml]. Target file: [C:\Windows\TEMP\b27e02fe-e8cb-4627-9b49-af8ecb4023b1\BackupComponents.xml].
CopyFile() failed.
Win32 error:The system cannot find the file specified.
 Code: 2 
From the Veeam server (172.16.56.7), I can connect to \\172.16.56.9\ADMIN$ (target). But there simply is no folder called VeeamVssSupport.
I tried starting the job, and it (VeeamVssSupport\metadata) seems to be there while it says "Subscribing to guest processing components"
I have no VSS folder however.

Support is requesting me to completely reinstall my server, but I doubt that would do anything.

foggy
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by foggy » Jul 13, 2016 10:42 am

Hi Kenneth, do you mean Hyper-V 2008 R2, since it is the least supported version by Veeam B&R?

ravelin
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by ravelin » Jul 13, 2016 10:50 am

Yes, both veeam server and HyperV hosts are 2008 R2

foggy
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by foggy » Jul 13, 2016 12:49 pm

Is it 100% specific to processing W2012 guests only? I don't think Veeam B&R reinstall will help in this case, however you can try, just don't forget to backup its configuration first. More deep investigation of log files is required here.

ravelin
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by ravelin » Jul 13, 2016 12:51 pm

Well the strange thing is, that the old veeam server, also 2008R2, could backup, and still can without a problem.

foggy
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by foggy » Jul 13, 2016 12:54 pm

Keep us informed on your further troubleshooting steps.

ravelin
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by ravelin » Jul 13, 2016 12:55 pm

I am reinstalling veeam server now to keep support satisfied....

ravelin
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by ravelin » Jul 13, 2016 2:25 pm

It has been at Subscribing to guest processing components for 52 minutes now.
Im rebooting server.

ravelin
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by ravelin » Jul 14, 2016 11:23 am

Didnt work with reinstall and new DB

foggy
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Re: Failed to finalize guest processing. Error: Cannot copy

Post by foggy » Jul 14, 2016 11:25 am

Please continue looking into this with support, ask for the case escalation, if required.

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Re: Failed to finalize guest processing. Error: Cannot copy file

Post by headond » Nov 02, 2018 2:35 pm

Hi, did this ever get resolved? I have a very similar issue.

foggy
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Re: Failed to finalize guest processing. Error: Cannot copy file

Post by foggy » Nov 02, 2018 2:54 pm

The OP's case was closed due to no response from him, please contact technical support directly for assistance. Thanks!

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