Failed to import snapshot: Import snapshot task has failed.

Hyper-V specific discussions

Failed to import snapshot: Import snapshot task has failed.

Veeam Logoby Yuya » Mon Jan 05, 2015 5:53 am

Hi,

I want to use off-host backup proxy.
But backup job is failed.
I use NetApp storage.
In order to use the off-host proxy what should?

-----
Unable to create snapshot Data ONTAP VSS Hardware Provider on Hyper-V Off-Host Backup Proxy (mode: Crash consistent). Details: Failed to import snapshot: Import snapshot task has failed. No shadow copies were successfully imported. Retrying snapshot creation attempt (Import snapshot task has failed. No shadow copies were successfully imported.) Task has been rescheduled Unable to allocate processing resources. Error: Import snapshot task has failed. No shadow copies were successfully imported.
-----

I look like failed to import of the created snapshot.

[Environment]
Storage : NetApp
Hardware VSS provider : SnapDrive
Veeam Backup server and off-host proxy is the same machine.

Thank you
Yuya
Yuya
Influencer
 
Posts: 11
Liked: never
Joined: Wed Jan 30, 2013 9:32 am

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby Dima P. » Mon Jan 05, 2015 2:08 pm

Yuya,
Kindly contact our support team and post a case ID to this thread. Thank you.
Dima P.
Veeam Software
 
Posts: 6249
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby Yuya » Wed Jan 07, 2015 12:28 am

Case ID is 00715421.
Yuya
Influencer
 
Posts: 11
Liked: never
Joined: Wed Jan 30, 2013 9:32 am

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby foggy » Wed Jan 07, 2015 10:53 am

Please check whether the off-host proxy meets all the requirements.
foggy
Veeam Software
 
Posts: 14743
Liked: 1081 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby Yuya » Thu Jan 08, 2015 1:21 am

I checked.

1.
Veeam install server and off-host backup proxy server are same.
This server is Microsoft Windows Server 2012 R2 machine with the Hyper-V role enabled.
The version of the Hyper-V host is 2012 R2.
2.
The off-host backup method is selected.
3.
The source Hyper-V host and the off-host backup proxy are connected to the shared storage(NetApp).
4.
The VSS hardware provider(SnapDrive) installed the off-host proxy and Hyper-V host.
5.
Data Deduplication disabled.
Yuya
Influencer
 
Posts: 11
Liked: never
Joined: Wed Jan 30, 2013 9:32 am

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby foggy » Thu Jan 08, 2015 1:39 pm

Then let's wait for what our engineers could say after reviewing the logs.
foggy
Veeam Software
 
Posts: 14743
Liked: 1081 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby jmeisel » Thu Mar 05, 2015 1:50 pm

Is there a solution for this problem, yet?
We are having exactly the same issue. I just stumbled accross this error.
Hopefully there already is a solution. Please let me know!
jmeisel
Influencer
 
Posts: 11
Liked: 2 times
Joined: Thu Mar 05, 2015 1:06 pm

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby Vitaliy S. » Thu Mar 05, 2015 2:25 pm

Did you follow all the instructions on how to configure off-host backup proxy? The OP's case ended by contacting storage vendor for further troubleshooting of the VSS provider.

BTW, what is the current state of this provider in your case? Also does it work if you use hardware VSS on the Hyper-V host itself (on-host mode)?
Vitaliy S.
Veeam Software
 
Posts: 19564
Liked: 1102 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby jmeisel » Fri Mar 06, 2015 8:26 am

Okay, our problem is partially solved.
The snapshot can be mounted now. The problem seemed to be that "create volume-snapshot for multiple vms..." has been enabled by default, but never seemed to work. As if it has not been enabled.
After disabling this option and re-enableing int again our snapshot(s) can be mounted on the off-host proxy.

BUT ... now we have the problem that volume snapshot is created, mounted, used and unmounted by veeam at the end of the backup job, but the created netapp snapshot never gets removed.
I guess I will have to contact NetApp for a solution.
jmeisel
Influencer
 
Posts: 11
Liked: 2 times
Joined: Thu Mar 05, 2015 1:06 pm

Re: Failed to import snapshot: Import snapshot task has fail

Veeam Logoby Vitaliy S. » Fri Mar 06, 2015 4:11 pm

Do you see any errors in the Windows Event log regarding VSS snapshots?
Vitaliy S.
Veeam Software
 
Posts: 19564
Liked: 1102 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov


Return to Microsoft Hyper-V



Who is online

Users browsing this forum: No registered users and 9 guests