Discussions specific to the Microsoft Hyper-V hypervisor
Post Reply
TheOnlyWizard17
Influencer
Posts: 13
Liked: 3 times
Joined: Nov 15, 2016 3:38 pm
Full Name: Bart van de Beek
Contact:

Feature Request: Registry Entry for the Mounter-Service

Post by TheOnlyWizard17 » Nov 15, 2016 3:42 pm

Create a Registry Entry for the Mounter-Service that allows you to change the folder where it will try to mount a File Level Restore. Now it seems to be hard coded to do that in C:\Windows\Temp.
If, for some reason, like we do, change C:\Windows\Temp into a reparsepoint to redirect it to somwhere else, Veeam mounting will fail with the error: Mount Failed. Mounter is in "Failed" state...
Having a Registry Entry to be able to simply change this hardcoded default to something else would allow it to continue working, even in the above case...
Im actually surprised about this hard coded one, since most folders used by Veeam can be customised, just this one not, so it seems...

foggy
Veeam Software
Posts: 18257
Liked: 1560 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by foggy » Nov 17, 2016 2:24 pm

Hi Bart, we've looked a bit into this and the path is actually not hard-coded (at least not in the mount service code). We'll continue investigating but it will help if you could open a case and provide logs for review. Thanks!

TheOnlyWizard17
Influencer
Posts: 13
Liked: 3 times
Joined: Nov 15, 2016 3:38 pm
Full Name: Bart van de Beek
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by TheOnlyWizard17 » Nov 18, 2016 1:32 am 1 person likes this post

I did. Please reference case 01974731. It also includes logs.

dcampregher
Service Provider
Posts: 135
Liked: 6 times
Joined: Mar 23, 2016 5:57 pm
Full Name: Diogo Campregher
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by dcampregher » Oct 22, 2018 7:00 pm

Hi!

I'm having the error "Failed to mount files: Mounter is in 'failed' state (see agent log for more details)". Do you resolve the issue in your environment ?

Mike Resseler
Product Manager
Posts: 5737
Liked: 609 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by Mike Resseler » Oct 23, 2018 5:13 am

Hi Diogo,

Are you doing this from Enterprise Manager or straight from VBR?

Mostly this could mean two things... Not sufficient disk space or permission issues.

dcampregher
Service Provider
Posts: 135
Liked: 6 times
Joined: Mar 23, 2016 5:57 pm
Full Name: Diogo Campregher
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by dcampregher » Oct 23, 2018 9:40 am

Hello Mike.

From VBR, in the backup server and on other server with the console instalei.

There is a lot of free space and the user is local admin of the server, but not the Domain.

Mike Resseler
Product Manager
Posts: 5737
Liked: 609 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by Mike Resseler » Oct 23, 2018 9:49 am

Diogo,

Then I am afraid logs will need to get investigated to see what is going on. Please create a support case and post the support case ID here (and the outcome after investigation of our engineers)

Thanks
Mike

dcampregher
Service Provider
Posts: 135
Liked: 6 times
Joined: Mar 23, 2016 5:57 pm
Full Name: Diogo Campregher
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by dcampregher » Oct 23, 2018 9:52 am

The case is 03252448.

[22.10.2018 15:38:28] < 6988> drv| ERR |Failed to attach volume [C:\] to filter. HRESULT=0x801f000f

This message os present in the logs.

dcampregher
Service Provider
Posts: 135
Liked: 6 times
Joined: Mar 23, 2016 5:57 pm
Full Name: Diogo Campregher
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by dcampregher » Oct 23, 2018 12:42 pm

Mike,

Even after include the user in the Domain Admins, the error happen.

Checking the User Rights Assignments in the local policy of the veeam server, i see that the "Logon as a Server" is managed by the Default Domain Policy and can't changed by the logged user.

I try to install other Veeam Backup Server in a VM out of domain and the installation created many entries in the "Logon as a service" policy, and all works fine.

I think that the installation was unable to change the "Logon as a service" on the server joined in the domain and because this the FLR is failling. What you think about this ?

Mike Resseler
Product Manager
Posts: 5737
Liked: 609 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by Mike Resseler » Oct 23, 2018 3:18 pm

Not sure to be honest. I wonder why the logon as a service policy is blocked in the first place. Hopefully support can get you a bit further, but as I said. Logon as a service is something that is used with a lot of solutions and I wonder how the company has arranged it for other solutions

dcampregher
Service Provider
Posts: 135
Liked: 6 times
Joined: Mar 23, 2016 5:57 pm
Full Name: Diogo Campregher
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by dcampregher » Oct 24, 2018 12:31 pm

Hello Mike!

After a lot of tests. The only way to do the FLR to work was:

Install and configure the entire VBR in the server "without the SCSI Controller and disks to the repository". If i install the VBR in the server with the SCSI controller and disks present, the FLR fails with "Mounter is in 'failed' state".

I never see this behavior and all my installations. This make sense for you ?

Mike Resseler
Product Manager
Posts: 5737
Liked: 609 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Feature Request: Registry Entry for the Mounter-Service

Post by Mike Resseler » Oct 24, 2018 6:07 pm

Not even close. Are you sure you don't want to let support look at it?

Post Reply

Who is online

Users browsing this forum: No registered users and 20 guests