Guest Files Restore Failed Since VeeamBR 13 Upgrade

[AlexLeadingEdge]

Case # 07960361

I have just gone to do my first file restore since the upgrade to VeeamBR 13 and the backup copies are failing to open, citing an issue with the Mount. The backups open but I'm unable to copy any files from the selected backup, the OK button is greyed out after I've select what folder I want it to go into. I also can't restore back to the original server, it times out and fails.

[Mildur]

Hi Alex

Regarding backup copies failing to open — our support team has noted that some backup files are missing. Please continue working with them so they can properly investigate the issue.

As for Copy To, it’s a documented limitation introduced with V13.

If the Veeam Backup & Replication console is launched on the backup server, the Copy to operation does not allow copying files to the backup server. You can only copy files to a network shared folder.

Best,
Fabian