Hyper-V Restore Fails - Evaluation Version

[lnino]

Hi at all,

because we are evaluating Veeam in our company I can't tell you a Case ID.
Maybe you can help me without an ID.

The Backup of a Hyper-V Machine worked great.
I backuped it up from HV01.

When I try to restore it to HV02 I get following error message.
But I get this message at the end of the restore after following line:

Registering VM with Hyper-V VSS writer. (This line is green)

After this line the following error message apperas:

unable to update vm security descriptor - failed to lookup accountr --tr failed to add account 'NT Virtual Machine\Virtual Machines' to the VM security descriptor.

The User which makes the backup in Veeam is in the local administrator group on bot`h Hyper-V servers.

Does anybody know what do I have to do? Or what did I forgot to do?

Thanks a lot for your help.

[foggy]

Please open support case as everyone on the official evaluation period is eligible for technical support. This is explained when you click New Topic. Thanks.

[raycarterin]

veeam backup instant recovery and entire recovery not working on different host restore. i have take backup of one vm from host1 and try to restore another backup host but it gives me error.\

Code: Select all

11/20/2013 11:39:36 AM          Starting restore job
11/20/2013 11:39:40 AM          Locking required backup files
11/20/2013 11:39:45 AM          6 files to restore (150.0 GB)
11/20/2013 11:39:47 AM          Restoring VSS metadata
11/20/2013 11:39:52 AM          Connecting to Hyper-V VSS writer
11/20/2013 11:39:53 AM          Restoring VM configuration file
11/20/2013 11:44:14 AM          Disk 'QA-HDD1.vhd' (50.0 GB) is restored
11/20/2013 11:54:46 AM          Disk 'PTL-TESTING.vhd' (50.0 GB) is restored
11/20/2013 12:07:36 PM          Disk 'QA-HDD2.vhd' (50.0 GB) is restored
11/20/2013 12:07:46 PM          Registering VM with Hyper-V VSS writer
11/20/2013 12:07:56 PM Error    Unable to update VM security descriptor Error: No mapping between account names and security IDs was done.
                                
                                Failed to lookup account
                                --tr:Failed to add account 'NT VIRTUAL MACHINE\604baeae-c506-43a6-8d3e-9c340ac5beb9' to the VM security descriptor.
                                --tr:Failed to update file rights on VM after VSS was notified about finished restore.
                                --tr:Failed to perform post-restore steps.
                                Failed to finalize restore session.
                                Failed to process request to process post restore steps.
                                Failed to execute post restore command.
11/20/2013 12:08:12 PM Error    Restore job failed Error: No mapping between account names and security IDs was done.

Case ID :-#00479952
Link :- http://cp.veeam.com/ticket/5006000000Uos7zAAB