Problem with NAS credentials?

[meaftmsasl]

Hi there

Veeam ID#: 04851875

Good day

I have different tasks regarding backup and replication.

Now it is that some have a problem with the login on the NAS system (quite "standard", Windows file share emulation with Samba) where the backups should be stored.

Now I have seen that you can show a summary on the individual jobs under "Summary":

This task works:

*************************************************************
Name: VEEAM Backup Server (privat: 10.5.121.140)
Target Path: .5.121.30BackupVEEAM-BACKUPS-INTROVEEAM-INTRO
Type: Hyper-V Backup
Source items:
VEEAM Backup Server (privat 10.5.121.140) (INTRO-HV1)
Target repository: VEEAM-INTRO
Target repository host: use backup proxy
Target repository path: .5.121.30BackupVEEAM-BACKUPS-INTROVEEAM-INTRO

Command line to start the job on backup server:
"C:\Program Files\Veeam\Backup and Replication\Backup\Veeam.Backup.Manager.exe" backup 8cb9ea4f-390b-4eaa-92b5-802f0865748f
*************************************************************

This one, however, does NOT:

*************************************************************
Name: openproject
Target Path: .5.121.30ackupeeam-backups-introopenproject
Type: Hyper-V Backup
Source items:
Debian 10 "Buster" OpenProject (INTRO-HV1)
Target repository: Debian_10_Buster_OpenProject
Target repository host: use backup proxy
Target repository path: .5.121.30ackupeeam-backups-introopenproject

Command line to start the job on backup server:
"C:\Program Files\Veeam\Backup and Replication\Backup\Veeam.Backup.Manager.exe" backup 62cd917e-ae1c-492b-bd43-fe5b5628b463
*************************************************************

Question: Is there somewhere the possibility to show an "extended" log? (According to the staff, this used the correct login information...).

Many thanks for your feedbacks...


With kind regards from Switzerland,
Jan

[PetrM]

Hi Jan,

The main entrance point for troubleshooting is the job statistics window. However, I strongly recommend to leave the root cause analysis including debug logs inspection to our support engineers.

Thanks!

[meaftmsasl]

Hello PetrM

Thank you very much for your feedback.

Our employees forgot to add "Use credentials" on the used entry in target repositories list, that's all...

[meaftmsasl]

Another question: Why i didn't got a notification e-mail about the anwser? Maybe somebody can tell me the sender address for cummunity forum notifications - then i can add it on SPAM-whitelist... thx for feedbacks!

[Egor Yakovlev]

That should be "noreply@veeam.com; on behalf of; forum@veeam.com".
Worth checking if you was subscribed to the topic and if notifications are set under User Control Panel > Board Preferences > Edit Notification Options.

/Thanks!

[meaftmsasl]

Almost all e-mail notifications are enabled by my own custom settings: https://i.ibb.co/SXmgY5j/afadfadfadfdf.jpg

But, maybe (i don't remember exactly), i created that before i've customized my settings. So: Where can i see which thread of me have a mail subscription?

[meaftmsasl]

Now it works, thanks.

[meaftmsasl]

Is this a smilar (credentials) problem when i want to create snapshots?

Log details text:

Failed to create VM recovery checkpoint (mode: Veeam application-aware processing) Details: Job failed ('Fehler beim Prüfpunktvorgang für "Debian 10 "Buster" OpenProject". (ID des virtuellen Computers: 26162290-B589-4634-BF3B-2A2C30415CEA) Für "Debian 10 "Buster" OpenProject" können keine Produktionsprüfpunkte erstellt werden. (ID des virtuellen Computers: 26162290-B589-4634-BF3B-2A2C30415CEA)'). Error code: '32770'. Failed to create VM recovery snapshot, VM ID '26162290-b589-4634-bf3b-2a2c30415cea'.
Retrying snapshot creation attempt (Failed to create production checkpoint.)
Task has been rescheduled
Queued for processing at 09.06.2021 11:50:18
Unable to allocate processing resources. Error: Job failed ('Fehler beim Prüfpunktvorgang für "Debian 10 "Buster" OpenProject". (ID des virtuellen Computers: 26162290-B589-4634-BF3B-2A2C30415CEA) Für "Debian 10 "Buster" OpenProject" können keine Produktionsprüfpunkte erstellt werden. (ID des virtuellen Computers: 26162290-B589-4634-BF3B-2A2C30415CEA)'). Error code: '32770'. Failed to create VM recovery snapshot, VM ID '26162290-b589-4634-bf3b-2a2c30415cea'.


Maybe the reason is that i use quotes in the VM name -> Debian 10 "Buster" ?

[meaftmsasl]

Problem was also the missing authenentication, but after correcting it for using the (correct) credentials that was enabled which was leading to that error:

[PetrM]

Hi Jan,

At first glance, the failure of checkpoint creation is not related to authentication at all. I'd suggest to check that Hyper-V Integration Services are started on the VM, in particular: Hyper-V Volume Shadow Copy Requestor. If the services are started, it will be better to raise a support request and to share case ID with us.

Thanks!

[meaftmsasl]

Hi PetrM

OK - thank you very much for your feedback...