Restore of guest-files not possible

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Restore of guest-files not possible

Veeam Logoby kl_rul » Mon Jul 17, 2017 6:45 am

Hello,

I've set up a Veeam Backup & Replication (free) on a backupserver. This backupserver connects to an hyper-v server and VeeamZips the vms located there.
All working - even the use of the tapedrive of the hyper-v-server, to which all of the vbks are streamed to, after a complete VeeamZip.

Now I try to restore some guestfiles from the vbk.
I select the vm to restore.
I click on "restore" and choose "Guest Files (Microsoft Windows)"
then: Please Wait - importing Backup"
and then: "Unsupportet type 'Microsoft Windows Server' of the Hyper-V host 'SERVERNAME'."

What is the problem with this?

Greets

André
kl_rul
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Re: Restore of guest-files not possible

Veeam Logoby DGrinev » Mon Jul 17, 2017 10:24 am

Hi André,

Please can you share information about the OS version on the source VM and version of the Hyper-V server. Thanks!
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Re: Restore of guest-files not possible

Veeam Logoby kl_rul » Mon Jul 17, 2017 10:53 am

for sure:

hyper-v server: Windows server 2012 (notR2!)
source OS: Windows Server 2008R2 and Server 2012(notR2) and Windows 2000 Server :shock:
b&r: 9.5
b&r Server: Windows Server 2008R2
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Re: Restore of guest-files not possible

Veeam Logoby DGrinev » Mon Jul 17, 2017 2:03 pm

If you added Hyper-V server to the backup infrastructure as host and as windows server in the VBR console, then you should leave it only as Hyper-V host, since we have a known bug that causes the issue you are facing.
Otherwise, I'd recommend you to contact our support team for further investigations. Thanks!
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Re: Restore of guest-files not possible

Veeam Logoby kl_rul » Tue Jul 18, 2017 5:50 am

hmmm.. thanks for the advice. But i'm not able to delete the Windows Server - because it's in use by the tape infrastructure :(

I am able to help myself, if i need to restore guest files. I do this now via vhd-extraction and inspect the file with 7-zip. But that's not the best solution.
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Re: Restore of guest-files not possible

Veeam Logoby kl_rul » Tue Jul 18, 2017 11:23 am

How to pass this problem to the Support team?
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Re: Restore of guest-files not possible

Veeam Logoby DGrinev » Tue Jul 18, 2017 1:32 pm

Please visit our support page and choose a way to contact the support team. Thanks!
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Re: Restore of guest-files not possible

Veeam Logoby kl_rul » Mon Aug 07, 2017 5:41 am

OK - tried that. But opening a support case is only possible with a supportid. In free-mode, there is no such a supportid visible. I could try to enable supportcontract with another license, read the support id and delete the license from registry. But I dont know, if it is a "legal" way?


edit: read the forum guidelines. Veeam is not interested in solving problems from free-users nor will they read the forum here. Even if customer has some other valid licenses.
Please delete my post - because it wont fit the form guidelines..

thank you :)
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Re: Restore of guest-files not possible

Veeam Logoby v.Eremin » Mon Aug 07, 2017 1:23 pm

Owners of free license are eligible for support. The support ticket can be opened via phone. Thanks.
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