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MeCJay12
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SureBackup HeartBeat and Ping Failure

Post by MeCJay12 »

Hello! I have two questions that are bugging me. The first is about linking SureBackup jobs to Backup jobs. I'll link a job but once I remove a VM from the backup job, SureBackup never seems to forget. I have to delete the backup job and recreate it. Any idea? The second issue I can't seem to find online is requirements for a successful heartbeat. I have three VMs that work fine but always fail their heartbeat tests. They are older and obscure OSs (FreeBSD, Server 2008) so I assume that's it but I don't want to be guess-and-check-ing compatibility. Thanks in advance!

jmmarton
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Re: SureBackup HeartBeat and Ping Failure

Post by jmmarton » 1 person likes this post

Regarding heartbeat: you need Hyper-V Guest Integration services enabled. They're available in some Linux distros but I'm not sure about FreeBSD. Regarding Windows, it should be there in at least 2008 SP2.

https://docs.microsoft.com/en-us/window ... n-services

Joe

Mike Resseler
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Re: SureBackup HeartBeat and Ping Failure

Post by Mike Resseler »

Hey Christian,

Regarding the link. That doesn't seem like normal behavior. What version are you running? Update 4?

MeCJay12
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Re: SureBackup HeartBeat and Ping Failure

Post by MeCJay12 »

Sorry for the delay. I wanted to cover my bases. All of the Vms having issues are running supported OSes and, yes, I am running U4.

jmmarton
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Re: SureBackup HeartBeat and Ping Failure

Post by jmmarton »

Do they all have Hyper-V Guest Integration services enabled?

Joe

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