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leo.white
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Upgrading Hyper-V intergrations (9.5 u4a)

Post by leo.white » Apr 09, 2019 6:56 pm

I upgraded my Veeam environment last week to the newest version. Only issue i have is veeam says my Main backup server is out of date on the hyper-v integrations. Only problem is the main backup server is a virtual machine. So it will not let me update that component or let me remove that component. Anyone else have this issue?

Error it throws "Failed to upgrade host components. Error:'This server is not a hyper-v host'

wishr
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by wishr » Apr 10, 2019 10:34 am

Hi Leo,

Please reach out to our support team for a comprehensive investigation. Thank you.

BR,
Fedor

Mike Resseler
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by Mike Resseler » Apr 12, 2019 6:00 am

One thing you can do is run the hyper-v integrations component manually on that server. Please find VeeamHvIntegration.msi and VeeamTransport.msi in C:\Program Files\Veeam\Backup and Replication\Backup\Packages on your backup server and run those. (Start with the Integration.msi first before you do Transport and see if the second one is still necessary. Not sure about that to be honest)

Thanks
Mike

Linking Informatica
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by Linking Informatica » Sep 02, 2019 10:52 am

leo.white wrote:
Apr 09, 2019 6:56 pm
Error it throws "Failed to upgrade host components. Error:'This server is not a hyper-v host'
Hi Leo, did you manage to solve the problem? We are a reseller using an NFR for testing so we cannot open a ticket with the support...

Vitaliy S.
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by Vitaliy S. » Sep 02, 2019 12:11 pm

Linking Informatica, did you try following the suggestion from Mike to resolve it?

Linking Informatica
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by Linking Informatica » Sep 02, 2019 12:51 pm

Yes, same error: how can I install the HyperV integration since the software is installed onto a virtual machine?
Image

Vitaliy S.
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by Vitaliy S. » Sep 02, 2019 4:01 pm

I have reviewed OP's case number, the solution was to remove an internal ID (unique in each installation) via SQL script of the backup component reporting this problem. VeeamHvIntegration.msi should not and cannot be installed in a VM, that's why you see this error. Since you cannot open a support ticket, then I'm afraid a complete re-install is a way to go.

Linking Informatica
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by Linking Informatica » Sep 03, 2019 7:40 am

Well, I do understand you point of view... but since you do know the solution it would be kind to share it...
Thank you and Best Regards

Vitaliy S.
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Re: Upgrading Hyper-V intergrations (9.5 u4a)

Post by Vitaliy S. » Sep 03, 2019 10:44 am

I'd love to share it, but it is not possible to do over forums since the solution requires reviewing the database of your Veeam B&R server. Based on the results, someone has to write a correct SQL script to clean up duplicated/wrong IDs. Copy-pasting the script from OP's case would not help as each script is unique to every Veeam B&R server.

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