V7 - Change tracking is disabled

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Re: V7 - Change tracking is disabled

Veeam Logoby kennocha » Tue Oct 01, 2013 6:57 pm

foggy wrote:As an update to this thread, R&D is currently working on the fix for this issue, we will keep you posted on how it is going. Btw, it should be mentioned that the issue is specific to VHD disks only (VHDX are unaffected) and shows up on incremental job runs.


I had this happen on a VHDX. However, I just reran a full and have yet to see it again so it could have just been some other kind of hiccup.

When I worked with Support on the phone and showed it to them they didn't seem overly concerned as I have only had it happen once.
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Re: V7 - Change tracking is disabled

Veeam Logoby foggy » Wed Oct 02, 2013 10:33 am

Stephen, what is your support case ID?
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Re: V7 - Change tracking is disabled

Veeam Logoby kennocha » Thu Oct 03, 2013 4:53 pm

foggy wrote:Stephen, what is your support case ID?


I was working on a separate issue when it happened. We didn't dive into it but: 00437248

I have yet to see it happen again as I said, so it could have been completely unrelated.

wds.domain.localWarning3:02:59 PM3:08:55 PM1.2 TB30.7 GB3.1 GB0:05:55 Failed to update unaccounted changes for disk wds.domain.local.vhdx. Change tracking is disabled.
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Re: V7 - Change tracking is disabled

Veeam Logoby dsaunders » Mon Oct 14, 2013 9:49 am

Hello,

I have encountered exactly the same issue. The only strange thing is that it has only occurred on two VM's. These VM's are the only 2 VM's to be restarted since my upgrade to V7.
I hope that points someone in the right direction.
Thanks
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Re: V7 - Change tracking is disabled

Veeam Logoby foggy » Mon Oct 14, 2013 2:17 pm

According to the latest information from R&D, the fix was successfully tested in one of the customer's environment and should be included into the next patch.
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Re: V7 - Change tracking is disabled

Veeam Logoby aeccles » Tue Oct 22, 2013 1:00 pm

foggy wrote:According to the latest information from R&D, the fix was successfully tested in one of the customer's environment and should be included into the next patch.


Foggy, can you provide us with the impact of this bug? Are our backups valid or should we consider the system unprotected? Also, do you have rough time frame on the next patch release?

Thank you
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Re: V7 - Change tracking is disabled

Veeam Logoby foggy » Tue Oct 22, 2013 3:48 pm

The only impact is that your backups could take longer than usual as CBT cannot be used and reading of the entire VM disks is required.

Please see this topic for the patch ETA estimation.

Thanks.
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Re: V7 - Change tracking is disabled

Veeam Logoby aeccles » Tue Oct 22, 2013 3:56 pm

thanks
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Re: V7 - Change tracking is disabled

Veeam Logoby Lxk » Fri Oct 25, 2013 4:21 pm

UPD: Fix is available.
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Re: V7 - Change tracking is disabled

Veeam Logoby efrem.spataro » Wed Oct 30, 2013 9:04 am

Hi Lxk,

where could I find the "Fix".. Because Patch 2 isn't already available!
I have version 7.0.0.715 and I have this problem.
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Re: V7 - Change tracking is disabled

Veeam Logoby Gostev » Wed Oct 30, 2013 11:30 am

Hi Efrem, please open a support case to get one. Thanks!
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Re: V7 - Change tracking is disabled

Veeam Logoby milles08 » Fri Nov 22, 2013 8:11 am

Just to add, I was experiencing this same error. Windows 8 host, Server 2012 VM, after converting from VHDX to VHD
Weird thing is I converted 9 Hyper-V VMs from VHDX to VHD, and the error only occured with one

Checking the Event Viewer, I saw this:
Windows cannot perform an online backup of this system because scoped snapshots are enabled. To resolve this, disable scoped snapshots by creating the following registry value on this computer:
PATH: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore\
DWORD: ScopeSnapshots
Value: 0

I created the registry entry as suggested (had to create the 'SystemRestore' key also) and the problem went away immediately

Sam
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Re: V7 - Change tracking is disabled

Veeam Logoby foggy » Fri Nov 22, 2013 2:21 pm

milles08 wrote:Just to add, I was experiencing this same error. Windows 8 host, Server 2012 VM, after converting from VHDX to VHD
Weird thing is I converted 9 Hyper-V VMs from VHDX to VHD, and the error only occured with one

Sam, what Hyper-V version do you use? 2008R2?
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Re: V7 - Change tracking is disabled

Veeam Logoby milles08 » Fri Nov 22, 2013 4:05 pm

That's right, Server 2008 R2 Host, and Server 2012 VM

Sam
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Re: V7 - Change tracking is disabled

Veeam Logoby foggy » Fri Nov 22, 2013 4:13 pm

Then this seems to be a known Microsoft issue.
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