v9 replication jobs getting stuck on 'Building VMs list'

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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby mkaec » Mon May 02, 2016 4:41 pm

Hmm. Why didn't they reach out to me? I had opened a case about this back in Feb.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby Vitaliy S. » Mon May 02, 2016 4:53 pm

Is this ticket still open? If it is closed, then this explains why the didn't contact you with a solution. Also it is worth confirming that the issue discussed in this thread, applies to your situation too.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby mkaec » Mon May 02, 2016 4:55 pm

It was closed because the issue was intermittent. Perhaps I should not have agreed to the closing of the case.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby Vitaliy S. » Mon May 02, 2016 5:07 pm

Yes, it's always better to investigate all issues further. Probably, there was not enough information in the log files to understand what's happening, thus the case was closed.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby epcopdu » Mon May 02, 2016 7:38 pm

I am having the same issue. 2x Hyper-V 2012 R2. One is a Hyper-V only install, the other is full Datacenter with the hyper-V role installed. Veeam is running on a dedicated VM on the full install version, which has a DAS target for backups.

I cannot kill the job when it sticks. I have to restart the Veeam server VM. I sometimes have to restart a few times before I can start the job manually. Endpoint backups never fail (for remaining physical servers), just the job configured for the host servers. If it passes the "Building VMs list" message (15 seconds or so when it works) it will complete. Veeam is currently working as scheduled less than half the time. Will start a new case but just wanted to add support to this one.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby MCU_Networking » Mon May 02, 2016 10:24 pm 2 people like this post

Call techsupport and ask for the hotfix for this issue. I had the same issue. It is a new .DLL file they give you. You will stop all services, replace .DLL and restart services. Issue will hopefully be resolved for you.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby kamiwa » Sun May 08, 2016 7:51 am 1 person likes this post

Reported this issue last Saturday here on the forum and to Veeam Support.
Received a hotfix (most likely the same DLL as mentioned in above post) from Veeam the next day (Sunday).
Been testing the fix since then and all replication jobs have been running w/o any problems at all.
Can only confirm above post: If you're pestered by this problem, contact Veeam support.
They can and they will help.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby jazzoberoi » Thu May 12, 2016 12:44 am

Hi Guys, any ideas whether this .DLL hotfix will make it as part of the next Veeam update ?
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby mkaec » Thu May 12, 2016 1:24 pm

I can't imagine that it wouldn't be included.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby Vitaliy S. » Thu May 12, 2016 3:34 pm

All private hot-fixes are included to our updates, as this is the main reason for the update - to consolidate all the fixes we have for the corresponding major version.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby Eluminare » Fri May 13, 2016 7:24 am 1 person likes this post

We have the same issue in our environment. We got an hotfix and modified the registry to process wmi queries on the local servers instead from the veeam server.
Issues: 01768160, 01776380

We could reduce the time from over 3 hours to 20 - 70 minutes.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby jazzoberoi » Sun May 15, 2016 11:25 pm

Excellent.. when contacting support, is there any reference number to this issue to obtain the hotfix ?

Also, any ideas as to when the next updated version of B&R is scheduled to release ?
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby foggy » Mon May 16, 2016 11:46 am

You can reference the case numbers mentioned in the previous post.
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[MERGED] Backup Stuck - Building VMs list

Veeam Logoby nickpoore » Sat Aug 06, 2016 8:31 pm

Physical Server running 2012 R2 with HyperV.
B&R installed on physical server.

Backup has been running fine for about 3 weeks.
Last set of backups have failed.

Rebooted physical server.
All Veeam services are running.
Launch B&R.
Launch backup.
After 3 hours, I only have 2 actions in list.
1. Job started at x/x/x
2. Building VMs list.

All of the VM's show as Pending under the B&R console.
In the HyperV manager, non of the VM's show anything special under "status" - ie none of them are doing snapshots.

Any idea what's going on?

Nick.
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Re: v9 replication jobs getting stuck on 'Building VMs list'

Veeam Logoby v.Eremin » Mon Aug 08, 2016 8:44 am

Hi, Nick,

Please, contact our support team. They should be able to pinpoint the root cause of the given problem.

Chances are, applying a hot fix will be required.

thanks.
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