[SOLVED] VBR 9.5, cannot add cluster VMs from CSV to backup

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[SOLVED] VBR 9.5, cannot add cluster VMs from CSV to backup

Veeam Logoby jazzoberoi » Sat Nov 19, 2016 10:02 am

Hi,

Quick background.

Veeam B&R Server (9.5) is virtual. Guest OS is Win 2016 Datacenter
Veeam Repo & Proxy Server is Physical. OS is Win 2016 Datacenter

Prod environment consists of a Hyper-V Cluster with 2 nodes both on Windows 2012 R2.
All the production VM's are Windows 2012 R2
The Hyper-V Nodes save their VM's on a CSV connected to 3Par San.

When i try to create a backup job and add the VM's to backup i get the following error :

Object reference not set to an instance of an object
Image

It all used to work before when Veeam was at version 9.0 Upd2 installed on a physical server (2012 R2) which was also the OffHost proxy and Repository server.

Because of the error above, i cannot backup any VM's and my environment is unprotected !

Case id is 01980773 and appropriate logs have been uploaded.

PLEASE HELP !!
jazzoberoi
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Re: VBR 9.5, cannot add VM's from CSV to backup in cluster !

Veeam Logoby Andreas Neufert » Sun Nov 20, 2016 9:32 pm

For those who have the same problem "Object reference not set to an instance of an object" check that forward AND reverse DNS works correctly.
Andreas Neufert
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Re: VBR 9.5, cannot add VM's from CSV to backup in cluster !

Veeam Logoby jazzoberoi » Sun Nov 20, 2016 10:26 pm 2 people like this post

Hi All,

Just to let you know that this issue has been resolved.

Kudos to VEEAM support who called me within 30 minutes of logging a ticket and helped me troubleshoot the issue.

In my case, the issue was that the Reverse DNS for my Hyper-V Hosts were pointing to the Old hosts server names (which had the same ip address as the new hosts)
jazzoberoi
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