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4c7
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Veeam fails to get VM ip address

Post by 4c7 » Aug 14, 2015 11:06 am

Really have no clue. VM is in VMM as green, everything OK. VM works fine.
When trying Application Aware Processing it returns error:
Collecting guest OS info (failed).
Failed to get VM'S IP addresses

Vitaliy S.
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Re: Veeam fails to get VM ip address

Post by Vitaliy S. » Aug 14, 2015 11:32 am

Do you have integration services installed on this VM?

4c7
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Re: Veeam fails to get VM ip address

Post by 4c7 » Aug 14, 2015 11:33 am

Yes

Vitaliy S.
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Re: Veeam fails to get VM ip address

Post by Vitaliy S. » Aug 14, 2015 11:35 am

Do you have all roles enabled? Can you try to add Hyper-V host as standalone and back up this VM with AAIP option enabled? Do you see the same issue?

4c7
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Re: Veeam fails to get VM ip address

Post by 4c7 » Aug 14, 2015 11:43 am

What roles enabled? This same VM was backing up fine yesterday. I might try adding the same host as standalone later, but this doesn't make sense at all.

Vitaliy S.
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Re: Veeam fails to get VM ip address

Post by Vitaliy S. » Aug 14, 2015 11:47 am

Integration services have different roles. You can check that via Hyper-V manager by opening VM settings. If this VM was backed up properly last night, then please open a support case and let our technical team investigate the issue.
4c7 wrote:I might try adding the same host as standalone later, but this doesn't make sense at all.
Not exactly. If VM is backed up successfully via standalone connection, then it must be something with VMM server and troubleshooting steps should be focused on this component.

4c7
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Re: Veeam fails to get VM ip address

Post by 4c7 » Aug 14, 2015 11:53 am

All the integration services enabled except "guest services".

Vitaliy S.
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Re: Veeam fails to get VM ip address

Post by Vitaliy S. » Aug 14, 2015 12:45 pm

OK, then please let our technical team assist you with logs review and troubleshooting process.

GMorpheus
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[MERGED] Failed to get VM's IP addresses

Post by GMorpheus » Nov 17, 2017 7:39 am

Hi!

We have an Hyper-V (Server2016) Host with 4 VM's running, trying to backup with application aware processing.
Checking the credentials, droping out "Collecting guest OS info. Error: Failed to get VM's IP addresses."

In this configuration the guests are not on the same subnet as the host machine, they are isolated at 2 different VLANs.
All integration services are installed.

Do I have to forward certain services or ports to these two VLANS?

Many Thanks for your help!

Christoph

DGrinev
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Re: Failed to get VM's IP addresses

Post by DGrinev » Nov 17, 2017 11:50 am

Hi Christoph and welcome to the community!

You should check whether mentioned ports are open for proper communication with the services.
Please review this thread as it contains useful considerations about the same issue. Thanks!

MichaelG7
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Re: Veeam fails to get VM ip address

Post by MichaelG7 » Apr 24, 2019 9:31 am

How did you resolve this error? We have the same problem (Case # 03527696).
All integration services are enabled except "guest services".

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