Veeam fails to get VM ip address

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Veeam fails to get VM ip address

Veeam Logoby 4c7 » Fri Aug 14, 2015 11:06 am

Really have no clue. VM is in VMM as green, everything OK. VM works fine.
When trying Application Aware Processing it returns error:
Collecting guest OS info (failed).
Failed to get VM'S IP addresses
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Re: Veeam fails to get VM ip address

Veeam Logoby Vitaliy S. » Fri Aug 14, 2015 11:32 am

Do you have integration services installed on this VM?
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Re: Veeam fails to get VM ip address

Veeam Logoby 4c7 » Fri Aug 14, 2015 11:33 am

Yes
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Re: Veeam fails to get VM ip address

Veeam Logoby Vitaliy S. » Fri Aug 14, 2015 11:35 am

Do you have all roles enabled? Can you try to add Hyper-V host as standalone and back up this VM with AAIP option enabled? Do you see the same issue?
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Re: Veeam fails to get VM ip address

Veeam Logoby 4c7 » Fri Aug 14, 2015 11:43 am

What roles enabled? This same VM was backing up fine yesterday. I might try adding the same host as standalone later, but this doesn't make sense at all.
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Re: Veeam fails to get VM ip address

Veeam Logoby Vitaliy S. » Fri Aug 14, 2015 11:47 am

Integration services have different roles. You can check that via Hyper-V manager by opening VM settings. If this VM was backed up properly last night, then please open a support case and let our technical team investigate the issue.

4c7 wrote:I might try adding the same host as standalone later, but this doesn't make sense at all.

Not exactly. If VM is backed up successfully via standalone connection, then it must be something with VMM server and troubleshooting steps should be focused on this component.
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Re: Veeam fails to get VM ip address

Veeam Logoby 4c7 » Fri Aug 14, 2015 11:53 am

All the integration services enabled except "guest services".
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Re: Veeam fails to get VM ip address

Veeam Logoby Vitaliy S. » Fri Aug 14, 2015 12:45 pm

OK, then please let our technical team assist you with logs review and troubleshooting process.
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