Discussions specific to the Microsoft Hyper-V hypervisor
Post Reply
JSwitlinski
Novice
Posts: 6
Liked: never
Joined: Apr 10, 2018 6:46 am
Full Name: Jonathan Switlinski
Contact:

Veeam service problems after update

Post by JSwitlinski » Feb 08, 2019 9:10 am

Hi,

since we updated Veeam B&R to version 9.6.5.2615 we noticed problems with the 'Veeam Hyper-V Integration Service' on our cluster nodes.
The service ist down on both Hypervisors and can't be started. We get an error message: 'Error 1053: The service did not respond to the start or control request in a timely fashion'.
The VMs don't appear when I try to rescan the clustered VMs on the nodes.
Even a restart of the a node doesn't bring the services up. We also have 3 standalone hypervisors which backing up their VMs like a charm.
We also tried reinstalling the update iso file (repair option).

Is it possible to just reinstall the Veeam Hyper-V Integration Service on the hosts? Data Mover and Installer service are running.
CAPS LOCK – Preventing Login Since 1980.

vmniels
Veeam Software
Posts: 2221
Liked: 484 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Veeam service problems after update

Post by vmniels » Feb 10, 2019 11:18 am

Hi Jonathan,

You can install the services manually. Copy the following 4 files from the installation folder (C:\Program Files\Veeam\Backup and Replication\Backup\Packages):
- VeeamTransport.msi
- VeeamHvIntegration.msi
- VeeamDeploymentSvc.exe
- VeeamDeploymentDll.dll

Follow the steps and afterwards run services.msc to see if they are running.

However, I can't tell if the timeout message will be resolved by doing a re-install therefor I do suggest to contact support.
VCP-DCV
Veeam Certified Architect (VMCA)
http://foonet.be

JSwitlinski
Novice
Posts: 6
Liked: never
Joined: Apr 10, 2018 6:46 am
Full Name: Jonathan Switlinski
Contact:

Re: Veeam service problems after update

Post by JSwitlinski » Feb 11, 2019 9:18 am

Hi Niels,

Thank you for your fast response.
Is it possible to install the packages on a Windows Nano installion, too? I only have the option to install via Powershell.
CAPS LOCK – Preventing Login Since 1980.

Vitaliy S.
Product Manager
Posts: 22025
Liked: 1354 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam service problems after update

Post by Vitaliy S. » Feb 11, 2019 10:50 am

Since Nano server is supported for creating on-host backups of VMs running on this server, it should be possible to install all the required components there.

Mike Resseler
Product Manager
Posts: 5272
Liked: 556 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Veeam service problems after update

Post by Mike Resseler » Feb 12, 2019 7:01 am

Jonathan,

Nano server is indeed supported but you can't use the MSI and EXE versions. You will actually need to deploy it (the way solutions are being installed on Nano is different as on a regular Windows server...)

That said, a few years ago Microsoft has decided to use Nano server as a container OS only, my advice at this moment would not be to use it as a Hyper-V host to be honest.

Post Reply

Who is online

Users browsing this forum: No registered users and 16 guests