Hi Jake, my name is Ben Milligan, I am the Director of North American Customer Support with Veeam. Cody reports to me. I greatly apologize for this miscommunication, and take responsibility for it. It certainly was unintended and we are dedicated to getting this working for you. We will continue working very hard on this and hopefully have a full resolution in the near future. Our engineer has reopened this case to ensure we are following up and through.