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Ben Milligan
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Re: VeeamFCT disables ODX

Post by Ben Milligan » Apr 24, 2013 2:37 pm

Hi Jake, my name is Ben Milligan, I am the Director of North American Customer Support with Veeam. Cody reports to me. I greatly apologize for this miscommunication, and take responsibility for it. It certainly was unintended and we are dedicated to getting this working for you. We will continue working very hard on this and hopefully have a full resolution in the near future. Our engineer has reopened this case to ensure we are following up and through.

jakesterpdx
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Re: VeeamFCT disables ODX

Post by jakesterpdx » Apr 24, 2013 3:32 pm

Thanks - I would appreciate a response ASAP, as on the one hand this seems to have resolved my issues, but on the other if I'm actually at risk for corruption, it's not worth it!

Ben Milligan
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Re: VeeamFCT disables ODX

Post by Ben Milligan » Apr 24, 2013 4:24 pm

I agree 100% and it is of up most priority.

jakesterpdx
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Re: VeeamFCT disables ODX

Post by jakesterpdx » Apr 28, 2013 11:50 pm

Can I get an update on this, please?

Gostev
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Re: VeeamFCT disables ODX

Post by Gostev » Apr 29, 2013 1:04 pm

The coding is done from R&D perspective, and the fix was submitted into QC for testing. Current estimate for release date is mid-May time frame. Since you have the support case open, you will be notified on the fix availability immediately by your support engineer.

jakesterpdx
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Re: VeeamFCT disables ODX

Post by jakesterpdx » Apr 29, 2013 3:55 pm

I'm confused - ODX seems to be working fine now that I've applied Update 3. What fix is being submitted exactly?

Vitaliy S.
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Re: VeeamFCT disables ODX

Post by Vitaliy S. » Apr 29, 2013 4:20 pm

It might be just a coincidence (patch #3). The fix for the ODX is now validated by our QC team.

Gostev
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Re: VeeamFCT disables ODX

Post by Gostev » Apr 30, 2013 1:08 pm

jakesterpdx wrote:What fix is being submitted exactly?
What is being fixed are things that enabled ODX brakes in our product.

Ben Milligan
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Re: VeeamFCT disables ODX

Post by Ben Milligan » May 09, 2013 12:19 pm

To anyone else that experiences this problem, please open a case with our support (http://www.veeam.com/support.html). We now have a fix available for this problem and will gladly assist!

jakesterpdx
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Re: VeeamFCT disables ODX

Post by jakesterpdx » May 09, 2013 3:24 pm 2 people like this post

I deployed this yesterday and it went smoothly. Since it's a hotfix of sorts, there are a number of steps to follow, but it's not too bad.

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