Version 7 upgrade

Hyper-V specific discussions

Version 7 upgrade

Veeam Logoby jkm005 » Tue Aug 27, 2013 8:28 am

Hi.

I have upgraded to version 7. I have 2 hyperV hosts. VeeamHvIntegrationSvc.exe upgrade went fine on one host. The other goes unresponsive when upgrade process is run.

The only way to get the host responsive Again is hard reset. Cannot logon to the host in any way. Ping and remote browsing is OK, all VM's are running OK but that's it. The host cannot be managed.
After restart host is ok - but cannot run backup's since no version 7 on this host. I have the upgrade process 4 times and had to restart this production host everytime. Simply cannot get version 7 on this host.

Any one experiencing anything like this?

No backup for 6 days now :cry:
jkm005
Influencer
 
Posts: 11
Liked: never
Joined: Fri Feb 22, 2013 10:29 am
Full Name: J Markussen

Re: Version 7 upgrade

Veeam Logoby v.Eremin » Tue Aug 27, 2013 9:05 am

The upgrade process should be smooth and you shouldn’t face any issues during it. So, kindly, open a ticket with our support team and let them take a look on what might have gone wrong with your environment.

Thanks.
v.Eremin
Veeam Software
 
Posts: 13296
Liked: 974 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Version 7 upgrade

Veeam Logoby jkm005 » Tue Aug 27, 2013 10:35 am

Well I did that 6 days ago - but nothing really has come out of that - so just thought that some one else might have seen similar behaviour..
jkm005
Influencer
 
Posts: 11
Liked: never
Joined: Fri Feb 22, 2013 10:29 am
Full Name: J Markussen

Re: Version 7 upgrade

Veeam Logoby v.Eremin » Tue Aug 27, 2013 10:43 am

You mean that the support guy wasn’t able to solve your issue or that you didn’t get any respond in the last 6 days. Please be aware, that if you’re not satisfied with the support provided you can always ask to escalate your support case to another engineer.

May I also ask you to include a corresponding ticket number?

Thanks.
v.Eremin
Veeam Software
 
Posts: 13296
Liked: 974 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Version 7 upgrade

Veeam Logoby jkm005 » Tue Aug 27, 2013 10:46 am

Sorry - Case # 00432174
I have had contact with the support Guys -- And send log files etc.
jkm005
Influencer
 
Posts: 11
Liked: never
Joined: Fri Feb 22, 2013 10:29 am
Full Name: J Markussen

Re: Version 7 upgrade

Veeam Logoby foggy » Tue Aug 27, 2013 11:01 am

Seems that you case was just escalated to a higher level for deeper investigation, so please continue working with support guys on it.
foggy
Veeam Software
 
Posts: 14765
Liked: 1083 times
Joined: Mon Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson

Re: Version 7 upgrade

Veeam Logoby jkm005 » Tue Aug 27, 2013 11:04 am

Thanks - will do - but still if some one else has seen this I wouldn't ignore that ;)
jkm005
Influencer
 
Posts: 11
Liked: never
Joined: Fri Feb 22, 2013 10:29 am
Full Name: J Markussen


Return to Microsoft Hyper-V



Who is online

Users browsing this forum: blithespirit, Yahoo [Bot] and 7 guests