Version 7 upgrade

[jkm005]

Hi.

I have upgraded to version 7. I have 2 hyperV hosts. VeeamHvIntegrationSvc.exe upgrade went fine on one host. The other goes unresponsive when upgrade process is run.

The only way to get the host responsive Again is hard reset. Cannot logon to the host in any way. Ping and remote browsing is OK, all VM's are running OK but that's it. The host cannot be managed.
After restart host is ok - but cannot run backup's since no version 7 on this host. I have the upgrade process 4 times and had to restart this production host everytime. Simply cannot get version 7 on this host.

Any one experiencing anything like this?

No backup for 6 days now

[veremin]

The upgrade process should be smooth and you shouldn’t face any issues during it. So, kindly, open a ticket with our support team and let them take a look on what might have gone wrong with your environment.

Thanks.

[jkm005]

Well I did that 6 days ago - but nothing really has come out of that - so just thought that some one else might have seen similar behaviour..

[veremin]

You mean that the support guy wasn’t able to solve your issue or that you didn’t get any respond in the last 6 days. Please be aware, that if you’re not satisfied with the support provided you can always ask to escalate your support case to another engineer.

May I also ask you to include a corresponding ticket number?

Thanks.

[jkm005]

Sorry - Case # 00432174
I have had contact with the support Guys -- And send log files etc.

[foggy]

Seems that you case was just escalated to a higher level for deeper investigation, so please continue working with support guys on it.

[jkm005]

Thanks - will do - but still if some one else has seen this I wouldn't ignore that