Virtual Labs - SureBackup - Ping test skpped

[tomekw]

Hello,
I created a new lab with default settings. I performed SureBackup of a clique of virtual machines.
Two machines run as in as Aplication Group, and 3 machines from the copy task.
As a result, for the first VM the ping status I have Success and for the other machines I have Skipped.
Error message:
Ping test will be skipped because VM is not connected to any private network.
Warning: One or more networks cannot be mapped, check virtual lab settings
Warning: Ping test will be skipped because VM is not connected to any private network.

What do I have misconfigured?
Thank you

[Andreas Neufert]

Do the affected VMs have VM networks configured in another network within the hypervisor or other subnet?

[tomekw]

No, the VM and the hypervisor are on the same network.

[Andreas Neufert]

Then I recommend to open a support case to let them team check on this. Somehow the network of the VM is not detected correctly and therefore no put into the right virtual lab network for ping testing. Please share support ticket number. Thanks.

[tomekw]

I created: Case #07643928 - SureBackup - Ping test will be skipped