VM´s stay in "Paused" mode...

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VM´s stay in "Paused" mode...

Veeam Logoby boje » Thu Nov 29, 2012 3:03 pm

Hi!

I´m using veeam B&R and Hyper-V Server 2012 with SCVMM2012 SP1.
Sometimes after backing up my VM´s on Hyper-V they are stuck in state "Paused". This does not happen every time. Does someone else has the same problem?

Br
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Re: VM´s stay in "Paused" mode...

Veeam Logoby boje » Thu Nov 29, 2012 3:18 pm

Forgot to mention that i am using 6.5.

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Re: VM´s stay in "Paused" mode...

Veeam Logoby foggy » Fri Nov 30, 2012 11:16 am

Patrik, probably the best way to address this issue is to contact our technical support team. This has not been reported before, as far as I know, and definitely requires logs review and/or webex session to investigate. Thanks!
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Re: VM´s stay in "Paused" mode...

Veeam Logoby MarcPiquer » Sat Dec 01, 2012 8:44 am

I also I have this problem. I have 1,3TB Lun with 250GB free space (running Windows 2012 file server), and Hyper-V-VMMS on the host log says that virtual machine was paused because there was no Disk space.
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Re: VM´s stay in "Paused" mode...

Veeam Logoby boje » Mon Dec 03, 2012 7:03 am

Maybe that is why my machines is paused as well. Veeam is complaining on free space on my "C:\ClusterStorage\Volume1" saying that it is 0,0kb left. But i have about 8TB on this storage.

I will try to reboot my hyper-v server and then open a case on this. Because this is causing serious trouble for me. Production servers being paused is not funny.

Which logfiles did you find you error in?

Br
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Re: VM´s stay in "Paused" mode...

Veeam Logoby Vitaliy S. » Mon Dec 03, 2012 9:08 am

Hi Patrick,

Do you have any error/warning messages in Windows Event Log -> Application and Services Logs -> Microsoft -> Windows-> Hyper-V section? I've seen similar behavior in my labs when VMs were paused even though I had enough free space on the CSV storage.

Thanks!
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Re: VM´s stay in "Paused" mode...

Veeam Logoby boje » Mon Dec 03, 2012 10:36 am

Hi!

Yes i have error messages in the log. It says that there is no disk space left on my ClusterStorage\Volume1 and the VM will be paused.
But in fact i have about 7,5TB free on this volume.
I will explain my set up for you.
I have 2 Hyper-V 2012 Servers.
hyperv1 and hyperv2
They are clustered to cluster hvcluster01.
This cluster have a shared iSCSI volume from our Dell SAN. It is on this volume that we have all our VM´s stored.

I have sent all the logfiles to Veeam Support now. Hopefully it will be a fix for this problem.

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Re: VM´s stay in "Paused" mode...

Veeam Logoby Vitaliy S. » Mon Dec 03, 2012 11:27 am

boje wrote:Yes i have error messages in the log. It says that there is no disk space left on my ClusterStorage\Volume1 and the VM will be paused.
But in fact i have about 7,5TB free on this volum

Do you see these messages in the Windows Event log on the Hyper-V server or in the job debug logs?
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Re: VM´s stay in "Paused" mode...

Veeam Logoby Gostev » Tue Dec 04, 2012 2:33 pm

Someone please include the support case ID for this issue, so that we can check upon the progress. Thanks!
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Re: VM´s stay in "Paused" mode...

Veeam Logoby tricksta123 » Wed Dec 12, 2012 8:36 am 3 people like this post

Hi all,

Just got feedback from Veeam support. Case #00164345

This is a Microsoft issue, they are apparently working on a patch to fix it.

See the following thread for details.
http://social.technet.microsoft.com/For ... 3b5e10694d
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Re: VM´s stay in "Paused" mode...

Veeam Logoby jwg » Sun Dec 23, 2012 9:22 am 2 people like this post

This might be the Server a Server 2012 bug - KB2791729 - will fix this.
The hotfix is still under development but you might get it officially from microsoft by using a support call.
However it is already published in the community. For me it has worked perfectly to prevent my "pause"-troubles.
see also http://social.technet.microsoft.com/Forums/da-DK/winserverClustering/thread/7a7ddaca-fb09-4c9a-b0ae-9f3b5e10694d
Background: Server 2012 calculates the size of a NTFS volume to "zero" bytes in some cases - this can be triggered by a volume snapshot request from "outside" windows as veeam did freqently.
The rest of the story is known: the watch for free space on volumes for virtual disks catches sometime "innocent" virtual machines an sets them to pause mode.
The Hotfix KB2791729 will help also if you do not use CSV-tech.

If you want to wait until the release if this fix in the technet one line of power-shell code has been suggested "Get-VM | Where-Object {$_.State -eq 'Paused'} | Resume-VM".
Execute this frequently with the help of the scheduler during veeam backup-windows :-)

BR
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Re: VM´s stay in "Paused" mode...

Veeam Logoby boje » Thu Jan 10, 2013 8:05 am

Yes this is Server 2012 problem. I have not tried the hotfix yet but i´m sure it will fix the problems when it is released.

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Re: VM´s stay in "Paused" mode...

Veeam Logoby capefsuporte » Mon Feb 01, 2016 2:29 pm

Dear,

The problem has already been solved !? Does anyone have any position on this error !?
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Re: VM´s stay in "Paused" mode...

Veeam Logoby foggy » Mon Feb 01, 2016 4:57 pm 1 person likes this post

A couple of previous posts indicate that the issue was on Microsoft's side and they've issued a fix.
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Re: VM´s stay in "Paused" mode...

Veeam Logoby stbaldwm » Fri Feb 05, 2016 12:24 pm

we too are experiencing this but only every now and then. The System Volume Information folder in our clusterstorage was populated with what appear to be backup / snapshots of the VMs, eventually filling up the whole volume and putting the VMs into paused state, hence bringing down the network! we're using Veeam backup version 8, hoping ver 9 will resolve this!
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