VMs Backup fails due to Trend Micro, Case ID# 02472655

[Mike Resseler]

Hi Ahmad,

First: Again, thanks for coming back to us. This is actually great information. I will inform our support engineers about this and ask to update the KB (they will run some internal test also)
Maybe one final question from my side (if you have the time). Besides the exclusions in kb1999, and this new specific one. Did you excluded other items also?

Thanks again
Mike

[stack111]

Hi Mike,

I excluded also \Device\HarddiskVolumeShadowCopy* but that did not work, after excluding \Device\Harddisk\* , all is ok.

[stack111]

correction:

After excluding \Device\HarddiskVolume* , backup is working

[Mike Resseler]

Awesome

In the meantime, we updated KB1999 already with your valuable information!

Cheers
Mike

[stack111]

Good it is updated now

Thanks for your follow up and support.

[Mike Resseler]

Hey, thanks for helping us and the community! That little additional line will make many people happy in the long run

[ExMarc]

Hi Ahmad,

First: Again, thanks for coming back to us. This is actually great information. I will inform our support engineers about this and ask to update the KB (they will run some internal test also)
Maybe one final question from my side (if you have the time). Besides the exclusions in kb1999, and this new specific one. Did you excluded other items also?
Thanks again
Mike

Is excluding of

\Device\HarddiskVolume*

still relevant? https://www.veeam.com/kb1999 There is noting about in the KB1999.

[HannesK]

Hello,
and welcome to the forums.

Asking the other way around: did you see any issues with / without that exclusion? If you saw issues, what is the support case number?

The answer above is 5 years old, so it might be that Trendmicro changed things.

Best regards,
Hannes

[ExMarc]

Asking the other way around: did you see any issues with / without that exclusion? If you saw issues, what is the support case number?

no errors or problems right now. i was checking the current setup of exclusions for some machines. i thought it could be a good idea to ask if something has changed.

The answer above is 5 years old, so it might be that Trendmicro changed things.

based on a quick google seach, i found this TrendMicro KB from 2021.--> https://success.trendmicro.com/dcx/s/so ... uage=en_US