Discussions specific to the Microsoft Hyper-V hypervisor
Mike Resseler
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Re: VMs Backup fails due to Trend Micro, Case ID# 02472655

Post by Mike Resseler » Feb 13, 2018 8:42 am

Hi Ahmad,

First: Again, thanks for coming back to us. This is actually great information. I will inform our support engineers about this and ask to update the KB (they will run some internal test also)
Maybe one final question from my side (if you have the time). Besides the exclusions in kb1999, and this new specific one. Did you excluded other items also?

Thanks again
Mike

stack111
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Re: VMs Backup fails due to Trend Micro, Case ID# 02472655

Post by stack111 » Feb 13, 2018 8:48 am

Hi Mike,

I excluded also \Device\HarddiskVolumeShadowCopy* but that did not work, after excluding \Device\Harddisk\* , all is ok.

stack111
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Re: VMs Backup fails due to Trend Micro, Case ID# 02472655

Post by stack111 » Feb 13, 2018 11:55 am

correction:

After excluding \Device\HarddiskVolume* , backup is working

Mike Resseler
Product Manager
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Re: VMs Backup fails due to Trend Micro, Case ID# 02472655

Post by Mike Resseler » Feb 13, 2018 1:03 pm

Awesome

In the meantime, we updated KB1999 already with your valuable information!

Cheers
Mike

stack111
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Re: VMs Backup fails due to Trend Micro, Case ID# 02472655

Post by stack111 » Feb 14, 2018 5:03 am 1 person likes this post

Good it is updated now :)

Thanks for your follow up and support.

Mike Resseler
Product Manager
Posts: 5655
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Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
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Re: VMs Backup fails due to Trend Micro, Case ID# 02472655

Post by Mike Resseler » Feb 14, 2018 6:35 am

Hey, thanks for helping us and the community! That little additional line will make many people happy in the long run ;-)

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