Collecting thread will exit due to serious error

Real-time performance monitoring and troubleshooting

Collecting thread will exit due to serious error

Veeam Logoby rob_99 » Tue Mar 15, 2011 1:48 pm

I'm missing a lot of performance data in the Veeam Monitor. I get always the message "No data available". This Problem I have only with one vCenter. ANother vCenter works fine.

In the VeeamDCS.log I found the following Error:

"Collecting thread will exit due to serious error (The underlying connection was closed: An unexpected error occurred on a send.)"

Does someone have any idear?

Thanks a lot.
rob_99
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Re: Collecting thread will exit due to serious error

Veeam Logoby Vitaliy S. » Tue Mar 15, 2011 1:49 pm

Robert, please contact our technical team directly, as it seems like you need to apply a hotfix for this problem. Thanks!
Vitaliy S.
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Re: Collecting thread will exit due to serious error

Veeam Logoby rob_99 » Tue Mar 15, 2011 1:52 pm

Vitaly, thanks for the really fast answer. But I use in the moment only the free edition. So I think I can't contact the technical team?
rob_99
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Re: Collecting thread will exit due to serious error

Veeam Logoby Vitaliy S. » Tue Mar 15, 2011 2:03 pm

You can reach them out for the hotfix, no problem here.
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Re: Collecting thread will exit due to serious error

Veeam Logoby Gostev » Tue Mar 15, 2011 6:30 pm

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Re: Collecting thread will exit due to serious error

Veeam Logoby rob_99 » Wed Mar 16, 2011 8:39 am

I get the hotfix and now it works fine.
Thanks a lot
rob_99
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Re: Collecting thread will exit due to serious error

Veeam Logoby ploleary » Thu Dec 08, 2011 1:02 pm

Bringing this back from the dead. I have this issue and was given a FTP login to get this patch but my PW is wrong in the email instructions. Nobody is replying now for the last 4 days to my request for a new one. Can someone help me out?

ID#5158495
ploleary
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Re: Collecting thread will exit due to serious error

Veeam Logoby Vitaliy S. » Thu Dec 08, 2011 2:51 pm

Paul, seems like our support engineer has sent you the wrong link. I've already asked our support team to update you with the right one. Thank you!
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