Collecting thread will exit due to serious error

[rob_99]

I'm missing a lot of performance data in the Veeam Monitor. I get always the message "No data available". This Problem I have only with one vCenter. ANother vCenter works fine.

In the VeeamDCS.log I found the following Error:

"Collecting thread will exit due to serious error (The underlying connection was closed: An unexpected error occurred on a send.)"

Does someone have any idear?

Thanks a lot.

[Vitaliy S.]

Robert, please contact our technical team directly, as it seems like you need to apply a hotfix for this problem. Thanks!

[rob_99]

Vitaly, thanks for the really fast answer. But I use in the moment only the free edition. So I think I can't contact the technical team?

[Vitaliy S.]

You can reach them out for the hotfix, no problem here.

[Gostev]

Veeam Software Support Policy
See page 3

[rob_99]

I get the hotfix and now it works fine.
Thanks a lot

[ploleary]

Bringing this back from the dead. I have this issue and was given a FTP login to get this patch but my PW is wrong in the email instructions. Nobody is replying now for the last 4 days to my request for a new one. Can someone help me out?

ID#5158495

[Vitaliy S.]

Paul, seems like our support engineer has sent you the wrong link. I've already asked our support team to update you with the right one. Thank you!