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firestarter
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email notification for recurring alerts

Post by firestarter » Jul 27, 2018 11:05 am

At my company the alarms are sent to a ticket system. My problem is that I receive many email notifications in case of one error. This happens on all errors when the error exists longer. How can I prevent this globally?

Vitaliy S.
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Re: email notification for recurring alerts

Post by Vitaliy S. » Jul 27, 2018 11:37 am

What is the type of alarms that trigger the most noise? Are these event-based, performance-based or Veeam B&R alarms?

firestarter
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Re: email notification for recurring alerts

Post by firestarter » Jul 29, 2018 7:49 pm

Event-based alarms.

Vitaliy S.
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Re: email notification for recurring alerts

Post by Vitaliy S. » Jul 30, 2018 10:28 am

Ok, since these are event based, then you have an option to select how many times you would to receive the same event-based alarm for the same object which suffers from the issue. This option is called Ignore After in the alarm settings > Specify Alarm Rules and Severity

Additionally, if these events are triggered during maintenance window, then you can try to use this option too > Scheduled Alarm Suppression. Let me know if that helps!

firestarter
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Re: email notification for recurring alerts

Post by firestarter » Aug 20, 2018 9:16 am

Hello Vitaliy,

Can create this rule on object "All Alarms" with Event Name * for all events?

Shestakov
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Re: email notification for recurring alerts

Post by Shestakov » Aug 22, 2018 3:19 pm

No, the parameter should be configured in every rule.
I believe there are not many of them which annoy you.

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