Event's not showing in Veeam ONE Events and task list

[sivein]

Hi All

I'm currently building some new alarms based on Event's in a Cloud Connect enviroment.
For some odd reason important event's do not show in the list in the vONE client GUI.

If I create a test tennant in my Service Provider Console the event shows up in the list: Cloud Connect tenant testkunde [5a750f90-a735-47c0-ad0e-f615b2576104] has been created

This is based on Event ID 24110 from the Event Log "Veeam Backup" and Source "Veeam MP" from the Cloud Connect server

If I delete the same test tennant, I can se Event ID 24120 in the Eventlog on the CC server, but this event dosen't show in the Veeam ONE console, thus I cannot create an alarm of it.

So what could supress this in the VONE client console?

Regard

Einar

[jorgedlcruz]

Hello Einar,
Veeam ONE does not collect by default all the Veeam Backup & Replication events, only those that we tell to collect, usually based on our expertise and Customer feedback. Every event needs to be tested and that is usually why the list might differ.
Perhaps events like these, that are triggered from the VSPC, although is VBR orchestration, are not yet being send the way we collect.

Let me check internally, as adding new events to Veeam ONE, like these ones could be interesting. Will level-up and sync with Veeam Service Provider Console.

Will be back with more answers.

[sivein]

Hello @jorgedlcruz and thank's for the answer.

If this is the case, then users should have the opportunity to "enable" Veeam Event ID's from the official ID table found in the doc's.
At this point it's crucial for me to be able to detect "CC Tennant deleted" (Veeam EventID 24120)

Regards

Einar

[jorgedlcruz]

Hello Einar,
I have checked the source code, and this event is present which it means it looks like a bug in Veeam ONE, please create a support ticket so we can investigate what is happening.

Thank you so much!

[sivein]

Case #07500281 created