Real-time performance monitoring and troubleshooting
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mzced
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Events data collection failure

Post by mzced » Nov 13, 2018 11:01 am

Translated with google:
Goomorning,
today I received a message from Veeamone but I do not understand its meaning.
I quote the following text:

Events data collection failure
11/13/2018 10:38:47
Fired by event: VeeamEventCollectionFailedEvent
Event description: Failed to collect events data for object xxx.xxx.xxx.xxx. There is an error in the XML document.
Initiated by: Veeam ONE Monitor (xxx)
--------------------------------------------------------------

Testo originale:
Buongiorno:
quest'oggi ho ricevuto un messaggio da VeeamONE ma non ne capisco il significato.
Riporto il testo a seguire:

Events data collection failure
13/11/2018 10:38:47
Fired by event: VeeamEventCollectionFailedEvent
Event description: Failed to collect events data for object xxx.xxx.xxx.xxx. There is an error in the XML document.
Initiated by: Veeam ONE Monitor (xxx)

Vitaliy S.
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Re: Events data collection failure

Post by Vitaliy S. » Nov 13, 2018 11:13 am

Hello,

This error means that Veeam ONE couldn't collect triggered events for the specified object. If this is a virtual infrastructure server, can you check if it is connected, performance data is retrieved and there are no any other errors triggered for the same time?

Thank you!

Shestakov
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Re: Events data collection failure

Post by Shestakov » Nov 13, 2018 11:14 am

Hello Bolzano,
The event means that Veeam ONE couldnot collect events data from one of the servers.
That can be caused by number of issues including networking problems, server load etc.
Please contact the support team and post here a case number once you get it.
Thanks!

mzced
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Re: Events data collection failure

Post by mzced » Nov 13, 2018 11:17 am

ok, now i will do

mzced
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Re: Events data collection failure

Post by mzced » Nov 13, 2018 11:58 am

This call ID taken by support: #03284239

Shestakov
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Re: Events data collection failure

Post by Shestakov » Nov 13, 2018 12:02 pm

Thank you, we will follow the investigation and chime in if needed.

mzced
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Re: Events data collection failure

Post by mzced » Nov 15, 2018 6:36 am

Translated with google:
Goodmorning to all,
some helps?
To date, I have not received other notices of the same error
--------------------------------------------------------------

Testo originale:
Buongiorno a tutti,
avete qualche aiuto?
Ad oggi non ho ricevuto altre notifiche dello stesso errore.

Vitaliy S.
Veeam Software
Posts: 21720
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Re: Events data collection failure

Post by Vitaliy S. » Nov 15, 2018 10:31 am

As far as I see you've been offered this KB article to resolve the issue: https://www.veeam.com/kb2266 If this doesn't help, please keep working with our technical support team.

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