Real-time performance monitoring and troubleshooting
Post Reply
sarapinho
Enthusiast
Posts: 66
Liked: 4 times
Joined: Nov 10, 2015 12:40 pm
Full Name: Amauri Ramos
Contact:

Failed to connect to the database

Post by sarapinho »

Hey guys.

I'm performing a new installation of Veeam One, but the Veeam One Reporting Service "Failed to connect to the database. Make sure the database is up, running, and accessible.", the rest of these services are all UP. The user is local to the sql server this is as db_owner of the database.

If I install SQL Express it works!

Has anyone had this kind of problem?

Thanks

chris.childerhose
Veeam Vanguard
Posts: 324
Liked: 70 times
Joined: Aug 13, 2014 6:03 pm
Full Name: Chris Childerhose
Location: Toronto, ON
Contact:

Re: Failed to connect to the database

Post by chris.childerhose »

Are you trying to connect to Full SQL Server? There is a script on the VONE installation media that you can run to pre-create the VONE DB in SQL and then point to that server if this helps.
-----------------------
Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP6 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose

sarapinho
Enthusiast
Posts: 66
Liked: 4 times
Joined: Nov 10, 2015 12:40 pm
Full Name: Amauri Ramos
Contact:

Re: Failed to connect to the database

Post by sarapinho » 1 person likes this post

Yes it is a full SQL Server, I ran the script before proceeding with the installation.

chris.childerhose
Veeam Vanguard
Posts: 324
Liked: 70 times
Joined: Aug 13, 2014 6:03 pm
Full Name: Chris Childerhose
Location: Toronto, ON
Contact:

Re: Failed to connect to the database

Post by chris.childerhose »

Might suggest using this utility for some troubleshooting as it allows for testing the connection - https://www.veeam.com/kb1592
-----------------------
Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP6 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose

jorgedlcruz
Veeam Software
Posts: 713
Liked: 374 times
Joined: Jul 17, 2015 6:54 pm
Full Name: Jorge de la Cruz
Contact:

Re: Failed to connect to the database

Post by jorgedlcruz » 1 person likes this post

Hello,
Might be related, https://www.veeam.com/kb2265 I remember doing this, and on my case it was the Named Pipes weren't configured, so please check every point on that article and let us know.

If you get stuck, please open a Support Ticket and share the support case here.

Thanks!
Jorge de la Cruz
Senior Analyst, Product Management | Veeam ONE @ Veeam Software

@jorgedlcruz
https://www.jorgedelacruz.es / https://jorgedelacruz.uk
vExpert 2014-2021 / Nutanix Technology Champion 2018-2019 / InfluxAce

sarapinho
Enthusiast
Posts: 66
Liked: 4 times
Joined: Nov 10, 2015 12:40 pm
Full Name: Amauri Ramos
Contact:

Re: Failed to connect to the database

Post by sarapinho »

Thank you guys

I will review the points you sent me.

But the doubt remains, only the Veeam One Reporting Service service is not UP, the other services are OK.

RomanK
Veeam Software
Posts: 99
Liked: 55 times
Joined: Nov 01, 2016 11:26 am
Contact:

Re: Failed to connect to the database

Post by RomanK »

Hello Ramos,
only the Veeam One Reporting Service service is not UP, the other services are OK.
In that case, please open a support case and provide case ID in this thread so we could collect all the additional details and investigate it accordingly.

Thanks

sarapinho
Enthusiast
Posts: 66
Liked: 4 times
Joined: Nov 10, 2015 12:40 pm
Full Name: Amauri Ramos
Contact:

Re: Failed to connect to the database

Post by sarapinho »

Hi Romank

No problem, as it's a POC I haven't opened a case in support yet, I found it faster to come here on the forum.

And in parallel we are analyzing the permissions on the sql server.

Thanks

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests