Free Edition Empty Performance Graphs

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Free Edition Empty Performance Graphs

Veeam Logoby fhuber » Thu Jul 09, 2009 8:52 am

I'm evaluating the new Free Edition (4.0.0.144), have connected some ESXi 3.5&4.0 but none of them shows any performance data. I can only see the summary and use the console of any VM. Is it a configuration issue? As far as I get to know from the user guide there is only a limitation to 24 hours in free edition. Can anybody help?

Regards,
Florian
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Re: Free Edition Empty Performance Graphs

Veeam Logoby ssimakov » Thu Jul 09, 2009 9:47 am

Florian, it is hard to say what is wrong based on this information. You may find some clues on the cause in the logs found in Help->About or send the logs to support@veeam.com for investigation.
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Re: Free Edition Empty Performance Graphs

Veeam Logoby ssimakov » Thu Jul 09, 2009 10:08 am

Florian, sorry I've missed one obvious reason for this behaviour. Are you running Monitor in an Advanced scalability mode by any chance?
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Re: Free Edition Empty Performance Graphs

Veeam Logoby Gostev » Thu Jul 09, 2009 10:32 am

Also, you may need to wait for some time after first adding your ESX hosts or vCenter to the Veeam Monitor. Initial historical performance data import may take some time, during which performance data will not be available.
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Re: Free Edition Empty Performance Graphs

Veeam Logoby fhuber » Thu Jul 09, 2009 10:56 am

I'm on the overall tab and there is no advanced scalability mode visible. Same behaviour at any diagramm. I've added the esxi hosts many hours ago and I hope it is not that kind of slow :wink: Below every diagramm stands "no data available"
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Re: Free Edition Empty Performance Graphs

Veeam Logoby ssimakov » Fri Jul 10, 2009 1:30 pm

Florian, you were asked for the mode during installation. If you are not sure, it is reported in the status bar or can be changed in the Monitor Settings tool.
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Re: Free Edition Empty Performance Graphs

Veeam Logoby fhuber » Tue Jul 28, 2009 8:49 am

ssimakov,

it's running in advanced scalability mode, thanks for your hint to find this info. I'm using ESXi and not ESX - maybe this is the cause?
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Re: Free Edition Empty Performance Graphs

Veeam Logoby fhuber » Tue Jul 28, 2009 10:29 am

I've downloaded version 4.0.1.156 but despite fixing some hardware counters (we use HP Proliant DL360 G5) the problem still exists.

Resolved Issues:
Part of storage-related hardware counters are not shown for specific makes and models of servers (in particular, HP Proliant DL360/380 G5).
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Re: Free Edition Empty Performance Graphs

Veeam Logoby Gostev » Tue Jul 28, 2009 11:11 am

fhuber, this resolved issue is completely unrelated to your problem. We have confirmation from multiple affected beta customers that this issue is in fact resolved by 4.0.1 - but it only relates to displaying data from server hardware sensors, and your issue is about performance statistics data not displayed.
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Re: Free Edition Empty Performance Graphs

Veeam Logoby fhuber » Tue Jul 28, 2009 11:17 am

Thank you for your information, any other suggestions?
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Re: Free Edition Empty Performance Graphs

Veeam Logoby Gostev » Tue Jul 28, 2009 1:29 pm

Florian, no - unfortunately I have not heard or seen this issue reported before. This is probably specific to your deployment. So, it would be best if you contact our support to troubleshoot this. We will be able to understand what Veeam Monitor is doing from its service log. It is quite strange that your ESX host neither display performance data, not getting grayed out as unresponding for long time.
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Re: Free Edition Empty Performance Graphs

Veeam Logoby fhuber » Tue Jul 28, 2009 1:45 pm

Anton,
I've already contacted the support (Ticket#509849) but last answer was on 2009/07/09... Yesterday I wrote again, maybe I'll receive an answer soon :wink:
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Re: Free Edition Empty Performance Graphs

Veeam Logoby Gostev » Tue Jul 28, 2009 2:16 pm

Florian, OK thank you for the case ID - I will ask them to take a look. I am not with support, but I believe what happens is support cases for free products get lowest priority.
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Re: Free Edition Empty Performance Graphs

Veeam Logoby elwappo » Mon Aug 10, 2009 12:55 pm

I'm actually having this problem right now with a host I have just added. I have two that are monitoring just fine and one that shows no data. I set up the host on Friday and today is Monday and there is no recorded data. It can see the summary information about the hardware and it can view the CIM information for hardware. Alerting even works for hardware issues. But it's not recording data. This is the full version and I have updated to the latest release 4.0.1.156. Any ideas?
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Re: Free Edition Empty Performance Graphs

Veeam Logoby Gostev » Mon Aug 10, 2009 1:22 pm

elwappo, have you already opened the support case? What is the number?
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