Getting Veeam One to alert post supression window

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Getting Veeam One to alert post supression window

Veeam Logoby $username » Thu Dec 18, 2014 3:54 pm

Hi there,

So we have Veeam One set up and I have a number of alerts suppressed due to them triggering alerts during our back up window but this morning we noticed that a VM had high CPU usage after the suppression window.

Is there a way to get Veeam to send out an alert if an alarm triggering event continues after having started during a suppression?
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Re: Getting Veeam One to alert post supression window

Veeam Logoby Vitaliy S. » Thu Dec 18, 2014 4:49 pm

Hello,

Let me talk to the devs about this. The alarm should be triggered if it is above the threshold after the suppression period.

Thank you!
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Re: Getting Veeam One to alert post supression window

Veeam Logoby $username » Thu Dec 18, 2014 5:05 pm

Thanks Vitaliy!
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Re: Getting Veeam One to alert post supression window

Veeam Logoby Vitaliy S. » Thu Dec 18, 2014 7:55 pm

What version of Veeam ONE are you using? I have just checked and alarms IS triggered after suppression period.
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Re: Getting Veeam One to alert post supression window

Veeam Logoby $username » Fri Dec 19, 2014 2:09 pm

We're running version 8.

Are there any logs related to alerting I could look at and see what is occurring during the switch from suppression to not suppressed?
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Re: Getting Veeam One to alert post supression window

Veeam Logoby Vitaliy S. » Fri Dec 19, 2014 3:11 pm

Is this alarm triggered without suppress period? In other words, does it work in your environment? Is it enabled? What are the thresholds? What are the settings of this alarm?
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Re: Getting Veeam One to alert post supression window

Veeam Logoby $username » Fri Dec 19, 2014 4:10 pm

Yes,

After creating the alarm if not suppressed it triggers.
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Re: Getting Veeam One to alert post supression window

Veeam Logoby Vitaliy S. » Sat Dec 20, 2014 11:18 am

In this case, can you please let our support engineer take a look at this issue via remote WebEx session?
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Re: Getting Veeam One to alert post supression window

Veeam Logoby $username » Mon Dec 22, 2014 3:03 pm

I'll call into support this morning.

Thanks.
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