Hyper-V Host Disks - no data available

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Hyper-V Host Disks - no data available

Veeam Logoby TGacs » Mon Jun 12, 2017 5:29 pm

VeeamONE 9.5.0.3254
Hyper-V 2016 hosts w/direct-attached RAID arrays

When I look at Infrastructure View > {hyper-v host} > Disk, the chart and table below of disks are blank and below the chart it says "no data available".

The credentials seem to be OK, as they are domain admin and other tabs (Summary, Overall, CPU, memory, network, etc.) display data for the host.

The disks are direct-attached RAID arrays (Intel RAID controllers) on the hosts.

Oddly, the Disk stats for the B&R server (under Backup Infrastructure view) works correctly, and that box is the same model Intel server and RAID controller.
TGacs
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Re: Hyper-V Host Disks - no data available

Veeam Logoby Shestakov » Tue Jun 13, 2017 4:15 pm

Have you modified the list of collected performance metrics?
If no, I would recommend to contact Veeam support team.
Thanks!
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Re: Hyper-V Host Disks - no data available

Veeam Logoby TGacs » Tue Jun 13, 2017 8:10 pm

Hi,

- No modification of collected metrics.
- I opened case# 02187773.
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Re: Hyper-V Host Disks - no data available

Veeam Logoby Shestakov » Wed Jun 14, 2017 3:21 pm

Thanks for providing the case number.
If you want to make a troubleshooting by yourself, I would check if metrics are shown at perfmon on the host and if yes if they are available from perfmon on Veeam ONE server.
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Re: Hyper-V Host Disks - no data available

Veeam Logoby TGacs » Wed Jun 14, 2017 5:57 pm

Shestakov wrote:Thanks for providing the case number.
If you want to make a troubleshooting by yourself, I would check if metrics are shown at perfmon on the host and if yes if they are available from perfmon on Veeam ONE server.


Good call. While can load Logical & Physical Disk counters locally on the host into perfmon, if I try to pull those counters remotely from another host or from the VeeamOne server, I get "Can't load counters" for both Logical and Physical Disk counters, yet other counters like Processor, Memory, etc. can be pulled remotely from the host into perfmon.

Very puzzling.
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Re: Hyper-V Host Disks - no data available

Veeam Logoby TGacs » Thu Jun 15, 2017 2:05 pm 2 people like this post

Resolved!

After rebooting the affected hosts, VeeamONE now shows Disk statistics for the hosts, and remotely accessing the Disk counters in perfmon works also. Pending Windows updates were installed at the time of reboot, so it could have been a needed update, or more likely, it just needed a restart of services.
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Re: Hyper-V Host Disks - no data available

Veeam Logoby Shestakov » Fri Jun 16, 2017 11:34 am

Good to know! Thanks for updating the topic.
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