Monitor Client Connection Problem

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Monitor Client Connection Problem

Veeam Logoby kingOfTheLab » Tue Jan 24, 2012 8:26 am

Hello,

we have a running Veeam Monitor Server and several connected clients in our environment, however on one machine running windows xp we are unable to get a connection from the client to the server, no matter in which way we specify the server, whether we enter the hostname or the ip adress. There is no error, the client simply is not able to connect.
In the bottom line of the window it says "Database: retrieving..." and "Service hostname/ip (disconnected)", as seen in the screenshot below.
Image
I would be glad if you could help me with this problem.

Thank you in advance,
Alexander
kingOfTheLab
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Re: Monitor Client Connection Problem

Veeam Logoby Vitaliy S. » Tue Jan 24, 2012 8:40 am

Alexander, there must be something wrong with this XP machine, have you tried to run Veeam Monitor Client on another XP VM? Btw, do you have all the latest patches and SPs deployed on this machine?

Anyway, please contact our support team directly with all technical issues with the product, as in most of the cases debug logs investigation is required.
Vitaliy S.
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Re: Monitor Client Connection Problem

Veeam Logoby kingOfTheLab » Tue Jan 24, 2012 10:12 am

Vitaliy, on another XP Machine the client runs without any problems, patches and SPs are up to date.
I tried to open a support case, however the logs I am supposed to provide don't exist on the machine,
C:\Users\[user_account_who_opens_client]\AppData\Local\Veeam\Veeam Monitor for VMware
is a Windows 7 file path, under Windows XP this does not exist.
I tried searching for VeeamDataRetriever.txt and Monitor.gui.txt but found zero results.
Do you have further advice for me?
kingOfTheLab
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Re: Monitor Client Connection Problem

Veeam Logoby Vitaliy S. » Tue Jan 24, 2012 10:28 am

Our support team will help you to locate all the logs required, I am not a support guy, so I cannot really tell you what logs you might need to send for further research.

On top of that, if you're saying that only this XP machine is affected by this issue, then try to compare it with other XP machines, might help.
Vitaliy S.
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Re: Monitor Client Connection Problem

Veeam Logoby krullje04 » Thu Feb 09, 2012 8:09 pm

I just installed Monitor for the first time and am running into the same issue. Was there an easy resolution for this?
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Re: Monitor Client Connection Problem

Veeam Logoby Vitaliy S. » Thu Feb 09, 2012 10:06 pm

Since OP hasn't posted his support case, I cannot provide any resolution. However according to the issue description it looks like the misbehaving XP machine was the main reason for that.

Try using another server (for the sake of experiment), if it doesn't help please email our support team for assistance.
Vitaliy S.
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Re: Monitor Client Connection Problem

Veeam Logoby kingOfTheLab » Thu Feb 16, 2012 7:43 am

Hello,

so far there is no real solution, we have worked with the support team, however all tested solutions failed.
The machines on which the problem occured were all previously connected to another Veeam Monitor Server, used for evalutation purposes.
The solution we found was running the Monitor Client with Domain Administrator Rights, however that is more of a temporary workaround, than a real solution to the problem.

I hope this is of any use to you.

Kind regards,
Alexander
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