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adrianIDC
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One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 05, 2016 10:48 am

I've noticed in my lab that performing VM Backup Job did not receive an e- mail from Veeam One.
I have added veeam Server > Data Protection View and watch the backup job and its status ( running , success , failed ) but nothing more .


Launched a backup intentionally , it is done but not receive mail.

However , with the rest alarm if receipt

Shestakov
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Re: One v8 not send email alarm VM Backup Job

Post by Shestakov » Feb 05, 2016 11:01 am 1 person likes this post

Hello Adrian,
Does the Veeam ONE alarm itself work, is it being triggered in VeeamONE?
Are we talking about Backup job state alarm?
Thanks!

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Re: One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 05, 2016 11:16 am

Yes Shestakov

The alarm Backup job its ACTIVATE

Data Protection View > Task & Event appears the backup job status ok

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Re: One v8 not send email alarm VM Backup Job

Post by Shestakov » Feb 05, 2016 11:34 am

That`s not expected.
As I understood you meant that "Jobs" tab doesn`t contain relevant information. Is it the same for "Tasks and Events"?
Are there the same problem with other jobs or just one?

Vitaliy S.
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Re: One v8 not send email alarm VM Backup Job

Post by Vitaliy S. » Feb 07, 2016 7:01 pm

Have you tried to copy any backup alarm and assign to this job? Do you see backup job state being refreshed in the Monitor Client UI?

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Re: One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 08, 2016 9:47 am

Vitaliy S. wrote:Have you tried to copy any backup alarm and assign to this job? Do you see backup job state being refreshed in the Monitor Client UI?
The alarm is active.
In Veeam One> Data Protection View> Job- If it appears as Success / Failed / Warning the backup job .

But I do not receive an e- mail notification of the Backup Job.

Only the receipt because B & R> Options > Email Setting if I have active

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Re: One v8 not send email alarm VM Backup Job

Post by Vitaliy S. » Feb 08, 2016 10:36 am

Do you receive email notification for other alarms in Veeam ONE? Can you please post a screenshot of your alarm settings?

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Re: One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 16, 2016 10:53 pm

Vitaliy S. wrote:Do you receive email notification for other alarms in Veeam ONE? Can you please post a screenshot of your alarm settings?
Yes, to another alarms i've received email. But the Backup Job alarms no.


Screenshots:

Image

Image

Image

Image

Image

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Re: One v8 not send email alarm VM Backup Job

Post by Shestakov » Feb 17, 2016 7:20 am 1 person likes this post

Thanks Adrian, but I guess Vitaliy asked about the alarm`s settings. Especially "Rule" and "Action" tabs

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Re: One v8 not send email alarm VM Backup Job

Post by Vitaliy S. » Feb 17, 2016 11:15 am 1 person likes this post

Yes, I wanted to see what post-alarm actions do you have configured for backup alarms.

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Re: One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 17, 2016 2:21 pm

Shestakov wrote:Thanks Adrian, but I guess Vitaliy asked about the alarm`s settings. Especially "Rule" and "Action" tabs
The rule and Action tab it's default :S
Ex: Backup Job State :

Image

Image

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Re: One v8 not send email alarm VM Backup Job

Post by Shestakov » Feb 17, 2016 2:35 pm

I would try to re-create an alarm to see if it works, but that looks like a bug.
Feel free to contact the support team.

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Re: One v8 not send email alarm VM Backup Job

Post by Vitaliy S. » Feb 17, 2016 2:37 pm

What if you select a specific email notification (add new email address) as a post alarm action? Does it work?

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Re: One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 18, 2016 10:19 am

I have suggested an alternative email and have not received email notification.

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Re: One v8 not send email alarm VM Backup Job

Post by Vitaliy S. » Feb 18, 2016 10:54 am 1 person likes this post

Ok, let's take a look at the log files then, our support team will assist you with this. I would suspect either spam filer or some outlook rules to be applied in your case, since all other notifications do work. Once you open a case, let us know your case ID.

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Re: One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 21, 2016 6:27 pm

However, one does not indicate veeam machine has had a sucess backup job .

In view Infrastructure > Host > VM > Alarms Tab ..... information backup job does not appear.

It is only available on the Data Protection option in view and level of VM Host no longer appears as THIS OBJECT (server veeam )

I think Veeam One is not entirely perfeeccionado for monitoring software .

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Re: One v8 not send email alarm VM Backup Job

Post by Shestakov » Feb 21, 2016 8:13 pm

Adrian,
Have you contacted the support team regarding the issue? Could you share the case number for us to get details?
Thanks!

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Re: One v8 not send email alarm VM Backup Job

Post by adrianIDC » Feb 21, 2016 9:07 pm

yes, i opened the ticket : ID 01705162

Now its impossible update the logs, tomorrow ;)

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